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What is needed before 2025 for remarkable customer experiences

What kind of experience will customers expect from your business in 2025? Earlier we highlighted two priorities of customers ...
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Infor CRM mobile version 4.0 release - upgrading

Recently Infor has released the latest version, 4.0, of their popular Infor Mobile CRM product.  The release notes mention that ...
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How to update a group of records in bpm'online CRM

At times in your CRM database you may find data that you wish to update and there is just too many records to process ...
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How metrics-based approach can drive more revenue

Did you know that ... >> 31% of deals are lost because of a lack of communication with decision makers. >> An increase in the ...
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Using Business Process Creation to Get Ahead of The Competition

"We're pleased to welcome guest-blogger, Casey Belle, on today's post. We think you'll benefit from her wisdom." Running a ...
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Customer Experience 2025 Forecast:  What will they want?

What will customers expect of the companies they do business with in 2025? That’s only six years away. As business owners, we ...
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Effectively Using the bpm'online Mobile App

Experience a new level of agility with mobile access to award-winning bpm'online. Easily get to all the critical information ...
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How to process customer service case in bpm'online

This video and textual tutorial contains step-by-step instructions on how to process cases in bpm'online CRM.  Learn case ...
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Infor CRM April 2019 updates for version 8.4.01

Recently Infor released the long awaited updates to Infor version 8.4.0 which came to us in January 2018.  This April 2019 ...
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What do executives say about CRM’s value?

“Gut level” truth about people Why is CRM, or customer relationship management, valuable to a business owner or someone like ...
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5 Ways a CRM System Can Improve a Business

Customer relationship management has come a long way in a short time. For example, just 102 years ago, America’s first ...
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2 People Hold the Key to Your Successful CRM Adoption

How hard is it to get your staff to actually start using new software? People get comfortable with what they know and are ...
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