We analyze business activities and processes and study “as is” processes to determine a target “to be” best, more effective process.
Business Process Improvement (BPI) is a discipline that is aimed to fine-tune organization operations, resulting in more efficient productivity. BPI is significant today due to the constant expansion of CRM and related technology, especially in the business realm. It is important to stay up to date in technological infrastructure advancement in order to succeed.
We can quickly and efficiently automate your processes using best-practice BPM methodologies built within Creatio CRM, allowing you to build confidence in the effectiveness of your processes and promote and sustain an organizational culture of continuous process improvement.
Consider the value of a CRM solution based on the foundation of BPM- business process management + CRM.
Find more on:
Example of using Dynamic Case Management process for opportunity stages:
Business process customer service - case diagnostic and resolution process:
Creatio is based on a business process management platform that uses two types of business processes: BPMN 2.0 and DCM (dynamic case management). The system provides a wide range of tools for designing, running, and monitoring business processes.
Creatio is supplied with pre-configured out-of-the-box processes that represent the best global practices in marketing, sales, and service. You can also add and configure your own processes to meet the specific needs and requirements of your company.
The BPMN process designer enables you to create business processes of any complexity and structure with data and message streams. The DCM case designer is an easy-to-use tool for designing non-linear processes referred to as “cases”.