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Business Issues Solved with CRM

Running a business is more challenging than ever today, particularly for mid-sized and small companies. New customers are difficult to find; profits are under pressure, and your competition seems to be one step ahead of you all the time.  You need a step-up-change, and you need it yesterday...
 
The costs of critical business issues -  that CRM solves, read more.
 
Business drivers that decision-makers care about, read more.
 
Business drivers that CRM equips your organization to handle and accelerate, read more
 
Turning pain points into progress: CRM superpowers to the rescue, read more.
 
Unique client challenges we solved with adaptable CRM, read more.
 

Not Knowing Where My Business Stands

  • Too long to produce reports on key business metrics.
  • Inability to quickly visualize my business Key Performance Indicators (KPI's).
  • Difficult to get a Whole view of the business from marketing results, sales performance, and service resolutions standpoint.

Lack of a centralized, customer knowledge database

  • Too much wasted time looking up information from too many databases with incomplete information.
  • Lost territory revenue from continually ramping up of new representatives.
  • Sales visits occurring without knowledge of open or closed service issues.

Lack of customer issue/resolution tracking system

  • Lost customer revenue and large costs from product return because of sales order non-compliance issues.
  • Missed opportunity to obtain customer feedback on product and service improvements.
  • Increased repetition of common mistakes without shared knowledge.

Longer Sales Cycles

By not using a proven, structured sales process specific to the prospective business in a target market.

  • Inaccurate sales opportunity forecasts
  • Inability to identify stuck or lagging opportunities.
  • Excessive inventory from buying the wrong raw materials to match inaccurate product forecasts.

Lost Revenue Potential

From not cross-selling or up-selling when the opportunity arises.

  • Lack of a sales opportunity management system that provides Guided Selling options.
  • Lack of easy access to previous products and services purchased.
  • Missing information about related product requests.

Professional Services

Creatio CRM Consulting

Act! CRM Consulting

Infor CRM Consulting

Software we Support

Creatio CRM

Act! CRM

Infor CRM (Infor mobile)

How Can We Help?
Missed or Inaccurate Communications

among various departments on what the customer clearly needs and how they are being effectively served.

  • Frustrated customer service and sales staff- not looking "smart".
  • Wasted time finding past commitments with customers and prospects.
  • Lost revenue from customers hanging up and buying competitive offerings.

Missed Competitive Insights

  • Lack of a system to identify insights about competitors.
  • The sales department is not sharing the known strengths and weaknesses of competitors.
  • Identify the win/lost and no decisions on opportunities.
  • Track competitor strengths, weaknesses and build a strategy that is shared with your sales team.

Duplicated and inaccurate customer profile information

  • Reduced marketing effectiveness.
  • Reduced sales effectiveness.
  • Reduced Employee Productivity
  • Confused and Frustrated!

 

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