Gartner’s definition of Business intelligence is:
“… BI is an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance.”
Business intelligence is becoming increasingly popular, evidenced by continued worldwide growth, as organisations strive to create and maintain a competitive advantage. Business Intelligence can facilitate easy identification of a business’ strengths and weaknesses, which can be used to inform a wider business strategy.
Each CRM solution will have its preferred business intelligence and analytics component with specific benefits and capabilities.
For more information on Infor CRM Analytics solutions.
For more information on bpm'online dashboards and analytics.
"Dick brings passion to his engagements, is easy to work with and is inventive with ideas. He's willing to put the work in to get deliverables within a required time table."
Kurt Kruggel, Partner
Kruggel, Lawton & Co., LLC
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