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Success with CRM Blog

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Explore new powerful capabilities of bpm'online 7.13

There are over 200 innovations that accelerate the customer journey and business transformation, as well as over 50 ...
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Infor CRM Xbar - Frequently Asked Questions

Q: Is a Named or Concurrent license best for Xbar? A: A Named license is preferred as it will always be available for the Xbar ...
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5 Hacks for Better Customer Service

“The big money isn’t as much in winning customers as in keeping customers.”
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Productivity tips working inside Infor CRM web client

The Infor CRM web client has some helpful capabilities that may be forgotten or unknown, so today I want to remind you of ...
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How to Take the Scariness out of That Big Decision

The unknown is scary, isn’t it? What’s hiding in the dark that we can’t see? Will a skeleton jump out and do us in?  Where can ...
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A Company Divided: How to Bring Sales and Customer Service Back on the Same Page

The health of your business will improve when sales and customer service aren't separate silos. (A previous blog explained the
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Ten things you need to know about marketing automation

As new communication channels become available and expand, B2B marketers’ attention is increasingly divided between ...
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Taking your CRM beyond the sales team

Access to CRM data for everyone. The pressure to provide a rich and compelling customer experience continues to grow, which ...
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Intelligent business process management and CRM update

"Does enterprise software meet business expectations today?" 
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Why Sales and Customer Service Alignment is Crucial

Although salespeople and customer service reps have two different skill sets and are trained differently, their goals should ...
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Improving the bottom line through marketing automation

B2B marketing cycles keep getting faster, not to mention more complex. There’s more data, more channels, and more campaigns to ...
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CRM Initiative Success: Executive Support and Beyond

Knowing the factors making a CRM initiative successful Did you know that up to 90% of a CRM initiative’s success has nothing ...
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