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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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CRM Integration Before, During, and After Implementation

CRM Partner Services: CRM Integration Before, During, and After Implementation  Someone recently asked us: do we do CRM implementation, or CRM integration? It’s not just semantics. Both I-words are ...
author Dick Wooden 7 Min Read
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4 Hacks to Improve Your Sales Team’s Performance

Your business’s health – its survival, even – depends on sales. So how do you motivate your sales team to perform at their peak? Here are some ideas.
author Dick Wooden 6 Min Read
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Explore new powerful capabilities of Creatio 7.13

There are over 200 innovations that accelerate the customer journey and business transformation, as well as over 50 marketplace apps to extend the functionality of Creatio products. Creatio (formally ...
author Dick Wooden 16 Min Read
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Why Sales and Customer Service Alignment is Crucial

Although salespeople and customer service reps have two different skill sets and are trained differently, their goals should be the same: success for the company, the customer, and the team members. ...
author Dick Wooden 6 Min Read
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2017 Customer Experience Trends

Jump Start 2017 by using insights from these 9 Trends the Temkin group expects to see play an increasing important role in CX, customer experience, activities in 2017. Uncertainty around the world is ...
author Dick Wooden 9 Min Read
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Infor CRM: Making Collaboration Between Customer Service and Sales Teams Possible

In order for any company to attract new customers and retain current ones, Customer Service and Sales teams must have a collaborative relationship. Infor CRM makes this possible.  Recently when we ...
author Dick Wooden 10 Min Read
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