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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Intangible Results Brought to You by Customer Relationship Management

Intangible benefits are the kind measured using "soft" criteria. Management may like hard numbers, but top-level executives appreciate and understand the value of "soft" benefits as well. These ...
author Dick Wooden 13 Min Read
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15 actions to achieve better CRM user engagement and adoption

Long-term success with CRM depends on user engagement It’s inevitable: Things change in the business world, and we’d better be able to keep up. How can you help your team adapt to change when you ...
author Dick Wooden 13 Min Read
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2017 Customer Experience Trends

Jump Start 2017 by using insights from these 9 Trends the Temkin group expects to see play an increasing important role in CX, customer experience, activities in 2017. Uncertainty around the world is ...
author Dick Wooden 9 Min Read
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Understanding the powerful value of the word - UP

There is a two-letter word that perhaps has more meanings than any other two-letter word, and that is 'UP'. It's easy to understand UP, meaning toward the sky or at the top of the list, but when we ...
author Dick Wooden 6 Min Read
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Automating Sales Quoting: CPQ to the Rescue!

Complex Selling Made More Effective with an integrated Configure, Price and Quote system with Infor CRM Modern day Business to Business selling often includes increasingly complex goods and services ...
author Dick Wooden 5 Min Read
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Power to Resolve - Getting Success with CRM for Your Business

It takes resolve to get the desired success from CRM or any other change initiative "The challenges companies experience undertaking CRM, are not solved just by deciding to work together.  It ...
author Dick Wooden 7 Min Read
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Smarter, action oriented CRM data - the stuff that really counts

Getting More Insights and Positive Experiences from CRM So you have got a CRM system up and running, but not really getting the most out of it. The sales team is reluctantly having to keep it up to ...
author Dick Wooden 7 Min Read
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