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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Intangible Results Brought to You by Customer Relationship Management

Intangible benefits are the kind measured using "soft" criteria. Management may like hard numbers, but top-level executives appreciate and understand the value of "soft" benefits as well. These ...
author Dick Wooden 13 Min Read
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15 actions to achieve better CRM user engagement and adoption

Long-term success with CRM depends on user engagement It’s inevitable: Things change in the business world, and we’d better be able to keep up. How can you help your team adapt to change when you ...
author Dick Wooden 13 Min Read
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How to Choose CRM Software - Starting Point Guidelines

A CRM systems responsibility in CRM selection Let's start with the core beliefs for the reality about CRM - Customer Relationship Management software.  The software itself is the technical component ...
author Dick Wooden 13 Min Read
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Customer Care Excellence using Bpm'online CRM

Leverage Customer Relationship Management to enhance customer service and build loyalty Your CRM system has the core components of company accounts, contacts and communications of your staff with ...
author Dick Wooden 16 Min Read
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2017 Customer Experience Trends

Jump Start 2017 by using insights from these 9 Trends the Temkin group expects to see play an increasing important role in CX, customer experience, activities in 2017. Uncertainty around the world is ...
author Dick Wooden 9 Min Read
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Breakout of the typical customer experience - using CRM

Compare the typical customer experience to what the customer actually desired This Temkin Group video shows the importance of emotion when it comes to an organization's approach to customer ...
author Dick Wooden 8 Min Read
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Understanding the powerful value of the word - UP

There is a two-letter word that perhaps has more meanings than any other two-letter word, and that is 'UP'. It's easy to understand UP, meaning toward the sky or at the top of the list, but when we ...
author Dick Wooden 6 Min Read
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