Organizations rarely go it alone with implementing a successful Customer Relationship Management strategy and its supporting strategy. There's so much to consider: business strategies, people issues, technology, operational processes, change management issues, and more.
A core tenet of CRM is customer centricity and having this instilled in our business culture leads to success. Also getting the right mix of people, process and technology leads to long term success.
People are responsible for 60% of business success with CRM, processes at 30% and technology at only 10%. Learn more about People First CRM, here.
Our 18 requirements for success highlights lessons learned and how to obtain Success with CRM.
We work closely with our clients early on in the discovery and diagnosis as we collaboratively design the solution specific to their business.
Download ebook: Make CRM Stick - how to succeed where others fail with CRM
More found at blog CRM User Adoption