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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Reinventing the Customer Experience for 2021

Reinventing Customer Experience: Top 5 Trends and Best Practices for 2021 Check out our latest eBook to discover the most prominent emerging Customer Experience (CX) trends in the coming years. The ...
author Dick Wooden 3 Min Read
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8 Deadly Sins Found in NOT Serving Your Customer

Do your business a favor and take a good serious look at your customer service and support processes and how they are serving your organization.....most likely changes need to apply in this Covid-19 ...
author Dick Wooden 6 Min Read
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Top 5 Technologies for Customer Engagement Champions

Customers expect quick and unique brand interactions at every touch-point. Delayed or generic responses won’t cut it. It’s impossible to provide a customer journey that is both quick and unique at ...
author Dick Wooden 9 Min Read
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What Santa's CRM System Must Look Like

Santa Claus must have one heck of a CRM system! Ability to personalize -from wish list items to physical locations. Imagine your global business needed a very personalized database to track all the ...
author Dick Wooden 10 Min Read
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18 Requirements for Success with CRM - Part I

Organizations rarely go it alone when they implement a Customer Relationship Management (CRM) strategy and its supporting technology. That's because it can get overwhelming: business strategies, ...
author Dick Wooden 11 Min Read
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Scary story - case study

Pretend we're gathered around a campfire. It's dark, and spooky noises come out of the woods. Now listen to this scary story. It's about a family named Krueger. Perhaps you've heard of them. The ...
author Dick Wooden 5 Min Read
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CRM Implementation: Focus on the "how" with 3 strategies

What do you expect from a customer relationship management, or CRM, system? Adopting one is about a lot more than simply organizing prospect and customer details. It’s a considerable shift in how ...
author Dick Wooden 13 Min Read
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