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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Infor CRM Strategies: Your Customer Service Team In An Effective Quality Control System

We are going to dedicate the next 2 parts of this 3 part series to quality control. In this part however, we are going to identify the contributions of your customer service team to a quality control ...
author Dick Wooden 14 Min Read
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How Customer Service Reps Use CRM to Provide Better Service

Value in the Company's Customer Service Team Generally when the topic of CRM software comes up, people immediately think about how salespeople use the system, but rarely how Customer Service ...
author Dick Wooden 10 Min Read
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Breakout of the typical customer experience - using CRM

Compare the typical customer experience to what the customer actually desired This Temkin Group video shows the importance of emotion when it comes to an organization's approach to customer ...
author Dick Wooden 8 Min Read
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Keys to CRM Success - Building a Successful CRM Evaluation

Previously we have discussed How to choose CRM software - starting point guidelines and a road map in getting started in your CRM discovery journey, The following article expands on this topic from ...
author Dick Wooden 12 Min Read

Know more, Sell more when CRM works with you

Two thirds of this year is gone! The dog days of summer are ending.  Only one third of 2016 is left to make an impression.  Enjoy the following resources to make this year one to remember The ...
author Dick Wooden 8 Min Read
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Effective Uses of Xbar to Eliminate CRM User Frustrations

Eliminate Email - CRM integration Frustrations User Frustration #1:Poor Use Screen Real Estate When you have 3-5 applications always running and going in between, screen real estate is limited. Where ...
author Julie Cooper 8 Min Read
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Increase Awareness to Increase Sales and Revenue

People cannot buy what they are not aware of.  Even your existing customers are too busy to know what ways you can help and the products and services you also have. The average awareness is 25%.  75% ...
author Dick Wooden 7 Min Read
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