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Recently Erik Tavenner from Infor wrote an important article on 3 benefits of CRM that point out the essence of the value of ...

Choosing the right customer relationship management (CRM) system can be overwhelming and time consuming. Questions must be ...

The Success with Your CRM Experience You may be asking, what is the Infor Success with CRM Experience? It’s actually exactly ...

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the ...

We are going to dedicate the next 2 parts of this 3 part series to quality control. In this part however, we are going to ...

Value in the Company's Customer Service Team Generally when the topic of CRM software comes up, people immediately think about ...

As we discussed in "5 Ways to Avoid the Pains of Being Orphaned..." post, there are several ways to avoid being orphaned by ...

First of all, what does it mean to be orphaned by your CRM vendor? In short, it means that your CRM vendor sold you on a CRM ...

CRM ROI - Return on Investment of $8.71 per dollar invested What is it worth to you? This is the essential question to ask ...

A foundational leg of CRM in a for-profit business is the retention of loyal and profitable customers. But too many times ...

Provide a Flexible Alternative to Purchasing ACT Software Choosing a Contact Management solution is about more than just ...

The following is from our friend, Erik Tavenner, Solution Consultant at Infor The old sales joke is - Everyone’s favorite ...

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