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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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7 Keys to Success with CRM - People Always Come First

Customer Relationship Management - Because People Should Always Come First If you’re a business, you have customers. If you have customers, you want to keep them happy – because without them you have ...
author Dick Wooden 11 Min Read
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Infor CRM Strategies: Your Customer Service Team In An Effective Quality Control System

We are going to dedicate the next 2 parts of this 3 part series to quality control. In this part however, we are going to identify the contributions of your customer service team to a quality control ...
author Dick Wooden 14 Min Read
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Emotion - Missing link in Customer Loyalty

A foundational leg of CRM in a  for-profit business is the retention of loyal and profitable customers.  But too many times the "Emotion" is left out and there is not a People First CRM focus. How a ...
author Dick Wooden 10 Min Read
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Relationships - the most important differentiator in CRM

CRM - Customer RELATIONSHIP Management is People Focused... Your CRM system provides the knowledge about people in your organization and the connections they have made with customers, prospects, ...
author Dick Wooden 9 Min Read
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Business Success with CRM - Why CRM Needs to Be in Your 2014 Strategy

Business Success with CRM means developing a customer focused business strategy and fully implementing a helpful CRM system into your business. As you reflect on the 2013 business year, consider your ...
author Dick Wooden 8 Min Read
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10 Guidelines to Develop Your Referable Behavior

It has been said that behavior drives actions and actions drive results.  With competition getting tougher every year it is important to reflect on the basics.  I remember that the great basketball ...
author Dick Wooden 4 Min Read
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5 Key Ways to Retain, Build and Strengthen Customer Relationships

Never underestimate the value and reach of a loyal, repeat customer.  Keep customers coming back for more and have them bring their friends with them with these smart tips. Money can't buy one of the ...
author Dick Wooden 11 Min Read
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