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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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10 Warning Signs Your Business Needs a CRM System - Leading Indicators

Are you satisfied with just a few clients and no real ambition to grow? Most businesses want more than that, a lot more. A common concern for businesses is how to know when their activities really ...
author Dick Wooden 15 Min Read
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20 Warning Signs Your Business Needs a CRM System - Part I

Are these found in your organization? This is an interesting concern for having a successful business.  If you're a solo entrepreneur with just a few clients and no real ambition to grow, then your ...
author Dick Wooden 16 Min Read

2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read
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Boosts Sales Productivity with CRM: Now & Later - Part II

35 Ways CRM boosts sales productivity; today and every future day. In Part I we covered 22 ways the use CRM can boost sales productivity and effectiveness, NOW. 
author Dick Wooden 11 Min Read

Your CRM Guide: The Power of Corporate Memory

CRM as a Protector of Relationships In every company employee turnover is a challenge. Apart from the replacement and other associated costs, an underestimated disruption is just how many of your ...
author Dick Wooden 3 Min Read
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CRM: about more than just 'Customer' Relationships...

CRM impacts relationships among people I was reminding a prospective client the other day of just how many types of relationships there are among people within a business.  Yes, it is called Customer ...
author Dick Wooden 5 Min Read

Two Critical Mistakes with New Contact Information in CRM

In today's market it's even more crucial to be found and to get your marketing materials in front of the right people. Once you have made contact you need easy and effective ways to capture that ...
author Dick Wooden 6 Min Read
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