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CRM Basics: CRM is a Business Strategy Centered Around the Customer and Why

CRM is a winning business strategy Customer Relationship Management (CRM) is all about the finding, acquiring, and retaining ...
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Rules for Straight Thinking for Successful Human Relations

Successful Human Relations Principles and Practice in Business, in the Home, and in Government is a book I ran across while ...
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CRM Implementation: Focus on the "How"

3 CRM strategies that require you to think about the "How" Transitioning from organizing prospect and customer details in a ...
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Grow Smarter - CRM Integration for Greenhouse Nursery

Using CRM to Extend Existing Key Business Strategy A recent client is well known for their great customer ...
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Rescue trapped knowledge in your CRM

Avoid the Risks of Lost Knowledge  Is there years of information in your CRM that seems hidden? Does it take an person in IT ...
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Emotion - Missing link in Customer Loyalty

A foundational leg of CRM in a  for-profit business is the retention of loyal and profitable customers.  But too many times ...
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Key warning signs you really don't know your customer!

Now let's be real here and take a bigger perspective of your company's  knowledge of its customers.   We often find that when ...
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New User Interfaces lead Infor CRM 8.1 Update 05 Changes

WOW - Quite a bit of User Interface Changes with Infor CRM Web client The Infor CRM 8.1 Update 05 is the first manifestation ...
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Stop Fear of Change and Dramatically Move Forward

Fear of Change -Understand "Fears" and Making it Manageable In the following article from the famous author and entrepreneur, ...
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Cracking the Sales Management Code- Introduction

Greater Control over Sales Performance Neil Rackam, Author of the very popular book, SPIN Selling, expressed it best: "There's ...
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Creativity brings success and enjoyment

Creativity brings success.   This may be a new concept for some of our friends and readers of this blog.  Creativityalong with ...
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Mastering the Art of Managing - Define the problem

Understanding comes from defining the problem or challenge ahead of us: Making your business work smarter is a continual ...
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