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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Why Choose When You Don't Have To with Infor CRM

As a business development consultant and implementer of CRM system solutions I am increasingly asked for recommendations on using a Cloud - Internet-based CRM solution or keeping the CRM system in ...
author Dick Wooden 5 Min Read

Conversations, Community, and Content: Social vs. Traditional CRM, Part II

Collaborative Community -  Social CRM vs. Traditional CRM: Part II As we saw in Part I, today's smart business owners add social CRM (customer relationship management) to their traditional CRM.. ...
author Dick Wooden 6 Min Read
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What a Farmer and Teacher Taught Me about Success

Thoughts from a year-end review go back to core principles and values that lead to success: It is surprising the similarities between being a small business owner and being involved in ...
author Dick Wooden 8 Min Read
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Good Customer Relationships Trump a Down Economy

In its third Buyer Experience Study, IDC surveyed 213 IT buyers and learned that in 2009, sellers lost many deals due to factors that had nothing to do with the economy! Selling Power magazine ...
author Dick Wooden 7 Min Read
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Social CRM - Enhances Value of People-centric CRM - Part III

Social CRM enhances the value to a people-centric CRM system thus providing more Business Success with CRM. Part I of Social CRM vs. Traditional CRM focused on how customers are changing and how we ...
author Dick Wooden 8 Min Read
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Customers are changing - How are you relating to them?

Social CRM vs. Traditional CRM: Part I There's traditional customer relationships management, or CRM, and there's social CRM. "Well," you may say, "traditional CRM is good enough for me.  What do I ...
author Dick Wooden 8 Min Read

Why should traditional businesses care about social media?

I often hear from my business-focused friends a question relating to social media:
author Dick Wooden 4 Min Read
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