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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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What Job Do You Need to Get Done?

Define the Job and right Solution to Accomplish When you really get down to getting smart work done it helps to clarify - what is the job that needs to get done. Additionally, we need to consider the ...
author Dick Wooden 9 Min Read
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Customer Care Excellence using Bpm'online CRM

Leverage Customer Relationship Management to enhance customer service and build loyalty Your CRM system has the core components of company accounts, contacts and communications of your staff with ...
author Dick Wooden 16 Min Read
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Breakout of the typical customer experience - using CRM

Compare the typical customer experience to what the customer actually desired This Temkin Group video shows the importance of emotion when it comes to an organization's approach to customer ...
author Dick Wooden 8 Min Read
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How Can CRM Help My Business and What's In It for Me?

What's In It For Me?  How to deliver personal gain to each CRM user AND satisfy Executive Management TODAY! Your sales team wants to easily inform you on daily, weekly and monthly events that happen ...
author Julie Cooper 7 Min Read
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B2B Customer Relationship Management: 3 Crucial Differences from B2C

The word “customer,” to many people given our everyday experiences, evokes the image of a person in a checkout line or someone pulling out their credit card to make an online purchase. The term ...
author Julie Cooper 6 Min Read
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Your CRM Guide: Open Up Your Company

Provide customers and partners with self-service support 24 x 7 Certain CRM systems can actually provide direct access to your company through what are often called portal technology. This is a grand ...
author Dick Wooden 6 Min Read
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Next Logical Step as Your Business Grows and Changes-Infor CRM

Congratulations on your current business success so far... Whether you have been using ACT! or another contact management solution, you may require additional capabilities as your business grows.  ...
author Dick Wooden 13 Min Read
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