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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Boosts Sales Productivity with CRM: Now & Later - Part II

35 Ways CRM boosts sales productivity; today and every future day. In Part I we covered 22 ways the use CRM can boost sales productivity and effectiveness, NOW.  Later has arrived.   Knowledge of the ...
author Dick Wooden 11 Min Read
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Scary story - case study

Pretend we're gathered around a campfire. It's dark, and spooky noises come out of the woods. Now listen to this scary story. It's about a family named Krueger. Perhaps you've heard of them. The ...
author Dick Wooden 5 Min Read
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10 Steps for Capturing Collective Intelligence with CRM

Increase Sales Enablement Actions Available using Infor CRM We are often asked for our recommendations for improving the involvement of Sales Professionals, Customer Service and Managers with a ...
author Dick Wooden 18 Min Read
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7 Key Benefits to Your Business with Purposeful CRM

Accelerate Business Transformation - now! Prospective clients often ask about how a contact management system can help them in their startup or small business. Julie and I answer by sharing how a ...
author Dick Wooden 21 Min Read
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A Company Divided: How to Bring Sales and Customer Service Back on the Same Page

The health of your business will improve when sales and customer service aren't separate silos. (A previous blog explained the benefits of aligning them.) In this blog, we’ll recommend ways to do so. ...
author Dick Wooden 7 Min Read
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4 Ways CRM Transforms Sales

Do you like it when a salesperson interrupts you with a phone call and tries to pitch something you don’t care about? Of course not. And guess what – your customers don’t like it either.
author Dick Wooden 6 Min Read
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Manufacturing sales rep - from opportunity to quote to sales order

Using the Infor Customer Experience - Sales Suite Integrated CRM (Customer relationship management) + CLM (contract life cycle management) + CPQ (configure, price & quoting) Take a look at how a ...
author Dick Wooden 8 Min Read
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