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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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7 Keys to Success with CRM - People Always Come First

Customer Relationship Management - Because People Should Always Come First If you’re a business, you have customers. If you have customers, you want to keep them happy – because without them you have ...
author Dick Wooden 11 Min Read
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Intangible Results Brought to You by Customer Relationship Management

Intangible benefits are the kind measured using "soft" criteria. Management may like hard numbers, but top-level executives appreciate and understand the value of "soft" benefits as well. These ...
author Dick Wooden 20 Min Read
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Obtain a dynamic guidance system for your business with business process management CRM

The business landscape is changing faster all the time, requiring business stakeholders to work hard to keep up. At the same time, the value of human connections remains paramount. Neglecting either ...
author Dick Wooden 7 Min Read
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Building an ideal customer journey

"Customer journey" is a road map marketers use to guide prospects from first touch, to sustained interest, to eventual purchase. But at times, engagement tactics become an annoyance and deterrent. To ...
author Dick Wooden 8 Min Read
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Taking your CRM beyond the sales team

Access to CRM data for everyone. The pressure to provide a rich and compelling customer experience continues to grow, which means that CRM must be more than just a sales tool. Read this report on how ...
author Dick Wooden 3 Min Read
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Sales Intelligence - planning for 2018

Infor Sales Intelligence for CRM Make all of your interactions meaningful.... Customer relationships are the foundation of your business.  When you're identifying new leads and staying current with ...
author Dick Wooden 5 Min Read
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Technology eats the world - digital disruption

Digital Disruption in Software & Technology Infor President Duncan Angrove discusses digital disruption and bridging the gap between what an analog company can deliver and what today's customer ...
author Dick Wooden 4 Min Read
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