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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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12 Helpful features Beesender adds to Creatio

In previous posts we’ve shared about ways you can communicate with customers right from Creatio (bpm’online) with Beesender. This addition gives operators a tool to meet the immediate communication ...
author Dick Wooden 7 Min Read
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Social media monitoring YouScan integrated with Creatio

Any company knows that it is essential to build a solid reputation and following on its social media.  It's ideal for your brand to become a household name as that's when you've attained a high brand ...
author Dick Wooden 12 Min Read
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Use the past to improve the future

“We have to use the past to improve the future.” I recently heard this statement from Alan Weiss, a world-famous entrepreneur coach whom I have followed and learned from over the years. He was ...
author Dick Wooden 6 Min Read
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Alert - Customer Experiences 2025 Expectations- Part 3

How can you prepare to get , the way they will want you to in 2025? In a minute we’ll get into final part our 3-part series on what customers will expect six years from now from their experiences ...
author Dick Wooden 7 Min Read
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What is needed before 2025 for remarkable customer experiences

What kind of experience will customers expect from your business in 2025? Earlier we highlighted two priorities of customers that I shared with business leaders attending a recent national bpm’online ...
author Dick Wooden 6 Min Read
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Customer Experience 2025 Forecast:  What will they want?

What will customers expect of the companies they do business with in 2025? That’s only six years away. As business owners, we can’t afford to waste any time preparing ourselves to meet their ...
author Dick Wooden 7 Min Read
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How to process customer service case in bpm'online

This video and textual tutorial contains step-by-step instructions on how to process cases in bpm'online CRM.  Learn case processing workflow and stages, discover powerful and easy-to-use case ...
author Dick Wooden 20 Min Read
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