Customer Experience Improvement, Engagement improvement, CRM Trends

4 Min Read

Reinventing the Customer Experience for 2021

Reinventing Customer Experience: Top 5 Trends and Best Practices for 2021

Check out our latest eBook to discover the most prominent emerging Customer Experience (CX) trends in the coming years.

The events of the past year forced many businesses to make drastic changes to their agendas. Be it a retailer, a telecommunication company, a financial service provider, reinventing customer experience was one of the cornerstones of business success for companies across most industries. The new reality changed the way people work, rest, shop, and interact with each other, and brands had to either react respectively or be left behind.

According to Corinium Intelligence research, up to 90% of businesses have taken urgent measures to adapt their CX strategy to the new normal in 2020, and one in four of them claims they completely revamped their approach to customer experience.

CX is gaining an increasing amount of attention and will continue to do so in the nearest future. Forrester analysts predict that the number of businesses that will improve their CX quality will double if compared with the previous year. It means an even more accelerated business transformation, higher customer experience expectations, and the adoption of new well-suited technology to support improvements in customer-facing and operational processes.

The latest disruptions made businesses consider revising their approaches to customer experience. To tackle the emerging trends effectively, business executives need to place the future of customer experience at the forefront of their business transformation strategies.

Key Takeaways:

  • Why it's essential for businesses to keep accelerating customer experience (CX) in 2021
  • What are the key elements of a comprehensive and effective CX strategy in these tumultuous times.
  • What are the most prominent emerging CX trends in the coming years

Reinventing Customer Experience 2021 Creatio eBook

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Topics:   Customer Experience Improvement Engagement improvement CRM Trends

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