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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Infor CRM: Making Collaboration Between Customer Service and Sales Teams Possible

In order for any company to attract new customers and retain current ones, Customer Service and Sales teams must have a collaborative relationship. Infor CRM makes this possible.  Recently when we ...
author Dick Wooden 10 Min Read
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How Customer Service Reps Use CRM to Provide Better Service

Value in the Company's Customer Service Team Generally when the topic of CRM software comes up, people immediately think about how salespeople use the system, but rarely how Customer Service ...
author Dick Wooden 10 Min Read
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Infor CRM Strategies: To Help Your Customer Service Team to Manage Customer Complaints

This is part 1 of a 3 part series where we will talk about Infor CRM strategies that empower your Customer Service Team to both manage and improve core elements of your customer relationship. In this ...
author Dick Wooden 11 Min Read
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Increase sales productivity with Contour Geocode mapping

Maps and Driving Directions Let's say you are a field sales professional that is out of the office visiting a prospect.  You find that you have some time on your hands while visiting the Chicagoland ...
author Dick Wooden 11 Min Read
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Richer information when linking Outlook Activity to Infor CRM

One of the newer Microsoft Outlook integration components with Infor CRM is at the activity record. Now a scheduled activity in Outlook can easily link to richer information in your Infor CRM. Infor ...
author Dick Wooden 10 Min Read
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Rescue trapped knowledge in your CRM

Avoid the Risks of Lost Knowledge  Is there years of information in your CRM that seems hidden? Does it take an person in IT to generate reports? Need to translate those digital 1's and 0's into ...
author Dick Wooden 14 Min Read
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Emotion - Missing link in Customer Loyalty

A foundational leg of CRM in a  for-profit business is the retention of loyal and profitable customers.  But too many times the "Emotion" is left out and there is not a People First CRM focus. How a ...
author Dick Wooden 10 Min Read
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