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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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5 Hacks for Better Customer Service

“The big money isn’t as much in winning customers as in keeping customers.”
author Dick Wooden 8 Min Read
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A Company Divided: How to Bring Sales and Customer Service Back on the Same Page

The health of your business will improve when sales and customer service aren't separate silos. (A previous blog explained the benefits of aligning them.) In this blog, we’ll recommend ways to do so. ...
author Dick Wooden 7 Min Read
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Comparing Infor CRM to HubSpot CRM + Sales Pro

Some say it’s not good to compare. But in the case of figuring out the best way to maximize your company’s sales productivity and business growth, a comparison is a must. In this post, we’re going to ...
author Dick Wooden 26 Min Read
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2017 Customer Experience Trends

Jump Start 2017 by using insights from these 9 Trends the Temkin group expects to see play an increasing important role in CX, customer experience, activities in 2017. Uncertainty around the world is ...
author Dick Wooden 9 Min Read
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Alert - It is all about that Remarkable Experience

The Success with Your CRM Experience You may be asking, what is the Infor Success with CRM Experience? It’s actually exactly what it sounds like: an experience. It’s the care, attention, and ...
author Dick Wooden 12 Min Read
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Infor CRM: Making Collaboration Between Customer Service and Sales Teams Possible

In order for any company to attract new customers and retain current ones, Customer Service and Sales teams must have a collaborative relationship. Infor CRM makes this possible.  Recently when we ...
author Dick Wooden 10 Min Read
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Infor CRM Strategies: An Example of How Your Customer Service Team Tracks Quality Control

In this final post of the series, we will look at an example that illustrates Infor CRM’s support of a quality control system and walk through how customer service representatives can utilize it ...
author Dick Wooden 14 Min Read
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