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How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Customers Want Consistency. Each and Every Time.

Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did the business provide consistency and seem to 'know ...
author Dick Wooden 8 Min Read
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Extreme Customer Focus - with CRM for Market Domination

Dominate your market A successful business will use its well-communicated vision of the future, having the best people, courageous communication and transparency, a culture of urgency and disciplined ...
author Dick Wooden 10 Min Read
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6 Principles to Create a Customer Service Culture

Create a Service Culture Sometimes it cannot be stated any better. What follows is a recent article by one of the greats...
author Dick Wooden 12 Min Read
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Big or Small, CRM Grows with Your Business - Part 3

Ed the Entrepreneur continues The Wooden Toy Story, Part 3 In Parts 1 and 2 of the Wooden Toy Story, we saw how Ed the Entrepreneur turned his dream of crafting quality wooden farm toys into a $15 ...
author Dick Wooden 9 Min Read
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Big or Small, CRM Grows with Your Business - Part 2

Ed the Entrepreneur continues The Wooden Toy Story, Part 2 When we left Ed and his family business (Part I), Wooden Toys had become successful enough to support his son Dave’s growing family as well ...
author Dick Wooden 7 Min Read
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Profitable Customer Relationships begin with Effective Listening

Effective Listening = Profitable Customer Relationships When we blog, we create content that says what we think is important for you to hear. Sure, we encourage you to comment, but it’s our bully ...
author Dick Wooden 8 Min Read
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Benefits of Effective CRM - a B2B Client Perspective

Clients state significant business benefits which accrue from effective, integrated CRM We love it when B2B clients come up with great business benefits of effective CRM.  The following was recently ...
author Dick Wooden 4 Min Read
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