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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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Profitable Customer Relationships begin with Effective Listening

Effective Listening = Profitable Customer Relationships When we blog, we create content that says what we think is important for you to hear. Sure, we encourage you to comment, but it’s our bully ...
author Dick Wooden 8 Min Read
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Benefits of Effective CRM - a B2B Client Perspective

Clients state significant business benefits which accrue from effective, integrated CRM We love it when B2B clients come up with great business benefits of effective CRM.  The following was recently ...
author Dick Wooden 4 Min Read
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From Samples to Sales: One Client's CRM Story-Buyers Journey

The path along the journey of business growth with CRM can take many different paths of improvement. Process manufacturing:  Laboratory created customer specified sample products We have several ...
author Dick Wooden 9 Min Read

Customer Service Drives Sales

Increase Sales with the help from folks in Customer Service The customer's experience in contacting your business, communicating with sales and service professionals and getting their concerns ...
author Dick Wooden 3 Min Read

What else could you be doing for your customer?

I received an email the other day from Harvey Mackay about the importance of being mindful of the real business drivers in your business- your customers. Focus on the customer is a core principle of ...
author Dick Wooden 9 Min Read
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What Do You Want To Automate, While Away?

Keeping the business running smoothly while you are away You have been away on an extended holiday or vacation. You are getting stressed about catching up on the work that piled up while you were ...
author Dick Wooden 6 Min Read
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read
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