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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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What is needed before 2025 for remarkable customer experiences

What kind of experience will customers expect from your business in 2025? Earlier we highlighted two priorities of customers that I shared with business leaders attending a recent national bpm’online ...
author Dick Wooden 6 Min Read
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Customer Experience 2025 Forecast:  What will they want?

What will customers expect of the companies they do business with in 2025? That’s only six years away. As business owners, we can’t afford to waste any time preparing ourselves to meet their ...
author Dick Wooden 7 Min Read
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Rules for Straight Thinking for Successful Human Relations

Successful Human Relations Principles and Practice in Business, in the Home, and in Government is a book I ran across while browsing older books about relationship development from Dr. William ...
author Dick Wooden 11 Min Read
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Valuable outline for crafting a successful CRM implementation

The following is a helpful outline for leading a successful CRM initiative. The importance of communications and education themes are highlighted throughout! It's important to layer in the proven ...
author Dick Wooden 14 Min Read
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Optimism is the first step to success

The following is a helpful article from Harvey Mackay who is a fountain of important thoughts and actions.  A postive outlook on life and in business are core principles to our success. I call it ...
author Dick Wooden 9 Min Read
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People: An Opportunity, Not a Roadblock

You hear it all the time: "People are our No. 1 asset." Or, "People are our most important resource." And yet it's amazing how often people get left out of the equation when a company is considering ...
author Dick Wooden 9 Min Read
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Great Questions come from Good Leaders- What's yours?

The following is a helpful article from Harvey Mackay who refers to the famous leadership thought leader, John Maxwell on the importance of good leaders asking the important great questions.  Please ...
author Dick Wooden 9 Min Read
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