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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Big or Small, CRM Grows with Your Business - Part 2

Ed the Entrepreneur continues The Wooden Toy Story, Part 2 When we left Ed and his family business (Part I), Wooden Toys had become successful enough to support his son Dave’s growing family as well ...
author Dick Wooden 7 Min Read

2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read

Sales Model Influences Contact Managment or CRM Solution Choice

Automating success: The Choice between Contact Management and Customer Relationship Management The reality is that organizations are placing renewed emphasis on cutting costs and customer retention ...
author Dick Wooden 9 Min Read
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From Selling a System to Becoming Trusted Advisor: Part 1

An Enabled Sales Force Gains Productivity Our relationship with a company I’ll call Printing Pros started two years ago. The owner, whom I’ll call Mr. J, contacted us because their sales reps were ...
author Julie Cooper 5 Min Read
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Accelerate the way you sell - importance of Win Loss Review with CRM

Are you aligned to your client's buying process? Hearing too many "I'm sorry but we've decided to go with Company X instead of you. Thanks for all your hard work...." Hearing this statement from a ...
author Dick Wooden 13 Min Read
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Winning Customers' Hearts: Will You Get a 2nd Date?

How do you motivate customers to buy your products or services? Do you tell them how reliable you are, how long you’ve been in business, how your product will benefit them, how many satisfied ...
author Dick Wooden 5 Min Read

Make the most of your customer service data from CRM

Learn the value of customer service data hidden away in your CRM system Video: Make the Most of Your Customer Service Data by Ashley Furness, CRM Analyst from Software Advice.
author Dick Wooden 3 Min Read
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