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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Business Success with CRM - Why CRM Needs to Be in Your 2014 Strategy

Business Success with CRM means developing a customer focused business strategy and fully implementing a helpful CRM system into your business. As you reflect on the 2013 business year, consider your ...
author Dick Wooden 8 Min Read
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10 Guidelines to Develop Your Referable Behavior

It has been said that behavior drives actions and actions drive results.  With competition getting tougher every year it is important to reflect on the basics.  I remember  that the great basketball ...
author Dick Wooden 4 Min Read
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Six Steps to Building Better Relationships with CRM

Relationship development is central to success with CRM. So you are convinced that relationships are essential to the health of your business or organization, but you aren't sure how to strengthen ...
author Dick Wooden 10 Min Read
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Extreme Customer Focus - with CRM for Market Domination

Dominate your market A successful business will use its well-communicated vision of the future, having the best people, courageous communication and transparency, a culture of urgency and disciplined ...
author Dick Wooden 10 Min Read

Customer loyalty is the real challenge, not satisfaction

In a recent article, Geoffrey James, hit on 4 keys to customer loyalty that struck a cord and I'd like to share these thoughts with you.  The article and his links can be found here....
author Dick Wooden 9 Min Read
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6 Principles to Create a Customer Service Culture

Create a Service Culture Sometimes it cannot be stated any better. What follows is a recent article by one of the greats...
author Dick Wooden 12 Min Read
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Promises to be Delivered with CRM

In order for any business to be successful, we preach the necessity of being committed to excellent customer service, helping others to be successful, and being true to your own business focus. In ...
author Dick Wooden 6 Min Read
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