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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Gaining Repeat Customer Sales from within your CRM

It cost six to seven times more to acquire a new customer than it does to sell additional services or products to current customers. So, what are you doing to make sure you understand what your ...
author Dick Wooden 8 Min Read
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How much consulting should you buy? Factors affecting CRM Pricing

Your company has decided to purchase a new business system - it could be accounting, warehouse management, manufacturing, CRM, QA management, service management - it really doesn't matter. What you ...
author Dick Wooden 10 Min Read
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Pricing the ACT! and Infor CRM options for your business

Pricing of Subscription or software capital purchase:  A key concern when considering implementing a CRM system relates to arriving at a dollar amount that represents not only the purchase of the ...
author Dick Wooden 14 Min Read
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Key Benefits of an Effective CRM System

Key CRM Benefits - varied and measured The systematic use of CRM applications has been well-established to provide many benefits to organizations that want to automate their sales, marketing, and ...
author Dick Wooden 8 Min Read

Empower Your Customers and Prospects to do Business with You!

CRM is more than just software or a set of processes - it's a business culture solidly focused on winning and keeping the right customers.   A good CRM solution builds value for your business by ...
author Dick Wooden 7 Min Read

Customer loyalty is the real challenge, not satisfaction

In a recent article, Geoffrey James, hit on 4 keys to customer loyalty that struck a cord and I'd like to share these thoughts with you.  The article and his links can be found here....
author Dick Wooden 9 Min Read
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8 Signs You Need SalesLogix CRM Instead of ACT! contact management

Analyzing improvements in your customer and business development systems needs to occur at different points in the growth of your business.  Use the following as sign posts, milestones in a way, to ...
author Dick Wooden 9 Min Read
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