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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Pricing the ACT! and Infor CRM options for your business

Pricing of Subscription or software capital purchase:  A key concern when considering implementing a CRM system relates to arriving at a dollar amount that represents not only the purchase of the ...
author Dick Wooden 14 Min Read
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Key Benefits of an Effective CRM System

Key CRM Benefits - varied and measured The systematic use of CRM applications has been well-established to provide many benefits to organizations that want to automate their sales, marketing, and ...
author Dick Wooden 8 Min Read

Empower Your Customers and Prospects to do Business with You!

CRM is more than just software or a set of processes - it's a business culture solidly focused on winning and keeping the right customers.   A good CRM solution builds value for your business by ...
author Dick Wooden 7 Min Read

Customer loyalty is the real challenge, not satisfaction

In a recent article, Geoffrey James, hit on 4 keys to customer loyalty that struck a cord and I'd like to share these thoughts with you.  The article and his links can be found here....
author Dick Wooden 9 Min Read
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Business Benefits of Mobile CRM

In addition to solving unique business challenges, Mobile CRM offers unique benefits for the organization because it: Integrates the mobile user into the core processes and procedures established as ...
author Dick Wooden 6 Min Read

2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read
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Moving Beyond Outlook to Business Contact Management or CRM

How does a small organization looking to control spending decide between common productivity tools, such as Microsoft Outlook or Excel,  or a more robust solution(CM)?
author Julie Cooper 15 Min Read
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