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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.
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5 Key Ways to Retain, Build and Strengthen Customer Relationships

Never underestimate the value and reach of a loyal, repeat customer.  Keep customers coming back for more and have them bring their friends with them with these smart tips. Money can't buy one of the ...
author Dick Wooden 11 Min Read
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Six Steps to Building Better Relationships with CRM

Relationship development is central to success with CRM. So you are convinced that relationships are essential to the health of your business or organization, but you aren't sure how to strengthen ...
author Dick Wooden 10 Min Read

2013 Trends in Customer Retention Programs

Consistency requires a systematic approach Well developed customer retention strategy as a component of CRM will help any business improve their bottom line. The amount of time and energy required to ...
author Dick Wooden 7 Min Read

Every company should have a Santa Claus attitude

Recently we received an email from Harvey Mackay that caught our attention. And we thought- "Really: What would it be like if every company had a Santa Claus attitude...".  As a leader in your ...
author Dick Wooden 10 Min Read
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Sales Development Clarity - Improved and Smarter with CRM

Sales development is an integrated approach to organically and systematically growing sales, by improving the people, systems and strategies that impact sales performance.
author Dick Wooden 9 Min Read

7 Steps for a Positive Sales Image

Recently I was reminded of a few helpful reminders that apply to selling and solving a customer's challenges.  Here are seven steps to consider as you develop a positive self-image:
author Dick Wooden 4 Min Read
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7 Principles and Related Action Steps in Building Customer Loyalty

Retaining More Profitable Customers One of the core beliefs of the value of CRM, involves its use in retaining profitable customers.The loyalty bond between the solutions your business provides, the ...
author Dick Wooden 15 Min Read
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