Today all types of business are constantly using more and more from their wireless service.  Studies indicate that there is a 14.6% increase in productivity when selling organizations add mobile access to CRM

 

Cell phones, mobile tablets and laptops from field sales team members are sucking up wireless bandwidth, and at an increasing cost.  This cost should be reviewed at least semi-annually since plans are always changing.

The following tips help with managing the wireless cost from our friends at Abilita:

Cellular phones and data devices are wonderful tools to increase employee productivity – helping employees stay in touch and keep connected. Wireless spending is a growing expense category for many businesses.  Yet, as the device mix and usage patterns are change along with cellular provider plan changes, wireless is also one of the more difficult areas to exercise effective cost management.

Contract Negotiation – Make sure that your corporate cellular plans are up to date for the best pricing as well as the best plan mix for your voice and data devices.  If you have not reviewed your corporate pricing and contract within the past 18 months, then you are likely missing opportunities to reduce costs. In rare circumstances, companies may be on an older grandfathered plan which is less expensive.

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Interactions with prospects and customers in the modern digital age can be brief, even fractions of a second, and it’s what you do in those moments that can make or break a deal or relationship. Everyone across sales, marketing, service, and support plays a key role in the interactions with customers and prospects, whether in the field or in the office, and mobile devices play a prominent role in providing real-time access to key data.

Mobile Moment: A point in time and space when someone pulls out a mobile device to get exactly what he or she wants immediately, in context.
—Forrester Research

Mobile moments can define every customer interaction and relationship. When your customers demand sales information, service, or support in a mobile moment that is your time to shine and separate yourself from the competition. Discover how to increase customer loyalty, elevate your customer relationships, and drive sales with mobile moments by viewing the recorded webinar below.       

       

Is your Organization part of the mainstream or is it lagging behind?

74% of sales organizations have already enabled mobile CRM access._¹  

Mobile devices are so popular that by 2016 2/3rds of all Internet traffic will be viewed on mobile devices.² 

It's a mobile world. Selling organizations need to deploy CRM on mobile devices or risk falling behind competitors in terms of sales productivity and effectiveness. 

 

Gather better customer information

The CRM information is only as good as those who keep that important information in their shared CRM. Providing mobile CRM options for your field sales professionals allows them to not only stay connected but to provide a much easier tool to update those key insights they just discovered from the customer.

74% of Best-in-class organizations allow sales representatives to remotely view and modify accounts, contact, opportunities and forecasts.  

Are you using mobile CRM like this? 

Customer Information at Your FingerTips

I bet that you already have a smart phone and probably also a tablet like Apple's iPad or Samsung Galaxy 10.1 (our recommendation).  Most likely you cannot see functioning without having these mobile communication tools readily available.  Mobile CRM is designed to put detailed prospect and customer information at your fingertips and to enable you to perform key actions quickly wherever you are.

 

Today 89% of employees use a mobile device for work, while 67% of companies say they would lose competitive ground without these devices. [Source: Citrix (2012)]

Today 82% of organizations have a mobile work style strategy in place. [Source: CIO Mobility Survey 02013)]

Today 68% of firms identified implementing a mobile device management solution as a critical or high priority. [Source: Gartner (2012)]

 

Tablets are taking over the world- Engagement increases.

We see them used by all different ages of people, among multiple industries and across departments. Tablets are helping to reinvent the sales profession by making it possible for sales reps to be productive about anywhere anytime. Instead of the smaller smart phones, we are seeing our clients embrace the use of tablets and related mobile technologies to provide their sales teams with valuable tools.  Tablets are replacing laptop computers and provide a helpful option to the smaller smart phones. Sales people are more engaged with capturing and sharing information as they work through daily, relationship building tasks.  With short taps and finger gestures, sales reps are using these devices to breeze through the humdrum tasks that need doing before and after the sales call - all making them more productive.

 

Better and Richer Information from Increased Engagement Occurs

Sales management who equips their sales reps with tablets will find, the reps access the CRM system more frequently than before. Tasks like researching the customer, scheduling sales appointments, and recording information are easier and more mobile than ever before. 

With today's technology you can do some Cool things and make your sales work more rewarding.

 

• Speech to Text: Popping open a memo field and instead of typing, just talk about your recent meeting. Have the mobile device's web browser convert your speech into text.

Business Success with CRM means developing a customer focused business strategy and fully implementing a helpful CRM system into your business. As you reflect on the 2013 business year, consider your achievements and what you feel you can accomplish in the coming year. Look over how you approach your customer relations and their management. When one bad online review can destroy you, you need to consistently reassess your CRM system and make sure it is above the bar.  When an opportunity is lost because of unfocused follow up or the inability to connect with a prospect, its time for a CRM assessment.

Many businesses evaluate software to help them optimize CRM to increase the efficiency of their office. This is due to the increase in a CRM software system to not only organize relationships but actually grow those relations. Instead of simply cutting costs, new CRM systems will grow a business's revenue.