Accelerate Time To Strategy Execution

Process-driven CRM for marketing, sales and service

Why business process management CRM?

1. Marketing, sales and service production are on a single platform
2. Institutionalize best practices
3. Provide repeatable processes to improve time and cost effectiveness
4. One common user interface that increases user adoption and use
5. Powerful business process management engine
6. One of the most cost-effective CRM solutions
7. Create deployment flexibility: cloud and on-premise deployments

BPMonline - a complete solution for the customer's buying process that integrates with your sales proces

Industry recognized over multiple years and for the multiple modules  

Process-driven CRM for marketing, sales and service

Business Process Automation built in Bpm'online

• BPM engine is a core of the platform
• BPM engine is a single tool for business process modeling and execution with a single library of process elements
• Processes can evoke / be evoked by third-party web services
• Uses BPMN 2.0 notation
• No limitations applied to process features or usage

Sales

Bpm’online sales is a cloud based CRM that drives efficient sales processes and enables total control over the complete customer journey - from lead generation to loyal repeat sales. Employ out-of-the-box processes to manage the entire sales cycle!

Download report pertaining to sales processes and sales metrics:

Out-of-the-box processes

Bpm'online sales includes referenced processes that serve as best practices for lead management, opportunity management, quote management, as well as order and invoice management.  Following pre-defined processes make it easy for companies to jump start the system adoption and bring industry best practices to their work.  Thousands of bpm'online sales users prove that blueprint processes guarantee excellent results!

A complete view of the customer journey

Bpm'online sales delivers end-to-end sales processes to management the complete customer journey - from lead to order, and continued account maintenance. Best-in-class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of the customer interactions

Engaging interface that users love

Bpm'online interface has a social look and feel, which makes it quick to learn and easy to navigate. Users love the elegant design that is free from redundant information which keeps them focused on what is relevant.  The system provides a consistent user experience no matter what device you use: phone, tablet, desktop or laptop

The cutting-edge sales force automation product

Bpm'online sales is cutting-edge end-to-end sales cycle management software which drives customer acquisition, development and retention.  Take advantage of the ready-to-go sales processes that guide you through the most effective actions the make the most of your sales pipeline, minimizing missteps and boosting results.

Discover features the system offers to help you sell more and stay ahead of the competition:

Detailed look at key features

Sales Pricing

Sales Feature comparison by edition

Customer Service

Bpm'online service is a cloud application with out-of-box processes for full-cycle service management

• 360 degree customer view
• Omnichannel communications
• Case management
• Knowledge management
• Service Catalog
• Business process management
• Synchronization and integration
• System Designer

• Customer Center features +
• Unified customer database
• Contact center
• Business process management
• Request management
• Problem management
• Change management
• Release management
• Service catalog
• Service level management
• Configuration management
• Knowledge management
• Synchronization and integration
• System designer

Service Editions and Pricing

Service Feature comparison by edition

 Details of each service feature...

Marketing

A holistic multi-channel marketing engagement software powered by out-of-the-box best practice processes delivering demand generation excellence

Use out-of-the-box processes for lead management 

Bpm'online marketing provides best practice processes for efficient lead management - from demand generation to lead nurturing, to final hand-off to sales.  Make sure your sales team focuses only on qualified and sales-ready leads

Maintain a constant dialog with your customers

Use email-marketing tools to establish and maintain personalized communications with every customer. Optimize strategy based on mass mail responses.

Product overview

Bpm'online marketing is robust marketing automation software that help to gain demand generation excellence through identifying customers' needs and nurturing their interests until they are successfully transformed into opportunities.

Social-demographic data

Obtain a complete view of your customers.  Store various information about your customer that include industry, company size, geography, noteworthy events, contacts' career history, and many more in bpm'online marketing.  Get to know your customers better, understand their preferences and build efficient personalized communications.

Marketing analytics

Segment builder

Results from bulk email campaign

More details of each marketing feature...

Pricing calculator for marketing...

Let's Get Acquainted:

Visit our Contact page and learn more about Dick Wooden and Julie Cooper.   Call office: 269-445-3001