Truth about CRM – It’s not about the software, It’s in your actions.

Posted by Julie Cooper

Over the years I've heard the frustrations from business owners down to the workers on the production line.

"Where is the communication in this company?"

Simply…. it is up to ALL of us.  Owning responsibility, using the CRM software you have in place and listening to what the employees are BEGGING for.

How can I make my job easier, more productive with accomplishing what needs to be done so I have a better pay check at the end of the week? In all roles in a company this is true, no matter what position you have.

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Topics: Customer Experience Improvement, Saleslogix success, CRM benefits, Business analytics, Buying process, ACT! 2013, ACT! Tips and Tricks, Circles of Success

CRM - for knowledge capture, distribution and improvement from

Posted by Dick Wooden

Every successful CRM system revolves around the management of knowledge.

It starts with identification of the primary prospective and current customer business accounts and the contacts with various people at these accounts. The CRM system database holds the connections and associations among people.  It's tapping into the tribal knowledge of what works and accumulated by others in the organization - sharing the power of knowledge.

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Topics: Appreciating Asset, CRM System Importance, Customer Service Improvement, Buying process, ACT! 2013, ACT! Tips and Tricks, Call report-NOT, 80-20 Principle

Grow your small business with Sage ACT! Premium 2013

Posted by Dick Wooden

Tracking the latest trends, knowing the business landscape, and listening to customers and critics alike, has helped develop Sage ACT! 2013 into a business development tool to grow your small business.

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Topics: Social Media Use, Mobile CRM, Saleslogix success, Flexible CRM, Adaptable CRM, Business Growth Enabler, Web-based productivity tools, Growing Your Stronger Business, ACT! 2013, ACT! Success, ACT! Premium Mobile

Sage ACT 2013 SP1 - Stay Compatible and Experience New Features

Posted by Julie Cooper

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Topics: ACT! Web, Social Media Use, Social CRM, Integrated Business, Buying process, ACT! 2013, ACT! Tips and Tricks, ACT! Success, ACT! Cloud

Business on the Go - Trends in Mobility - Sage ACT! 2013

Posted by Julie Cooper

Opportunities Now Available in Sage ACT! Premium Mobile

Sage ACT! 2013 will be released after Labor day to the public.  The Premium Mobile 2013 solution has been updated for the managing of sales opportunities.  So now the mobile sales person can pop open their smart phone or iPad and with a few clicks create a new sales opportunity.   Below you see the selection of the sales stage on an iPad.

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Topics: ACT! Web, CRM Guide to Success, Mobile CRM, Adaptable CRM, Web-based productivity tools, CRM benefits, Sales Productivity Improvements, Sales process, Smart Ideas and Tips, Opportunity management, ACT! 2013, ACT! Success, ACT! Premium Mobile

What's New in Sage ACT! 2013

Posted by Julie Cooper

 

Sage ACT! 2013 is shaping up to be another exciting release.  Yes, 25 years and still going strong!

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Topics: ACT! Web, ACT! smart tasks, Social Media Use, Mobile CRM, Web Services, Web-based productivity tools, eMarketing Effectiveness, Marketing Effectiveness, Better Decision Making, CRM benefits, Productive Improvements, ACT! 2013, ACT! Success, ACT! Premium Mobile

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