“… BI is an umbrella term that includes the applications, infrastructure and tools, and best practices that enable access to and analysis of information to improve and optimize decisions and performance.”
Business intelligence is becoming increasingly popular, evidenced by continued worldwide growth, as organisations strive to create and maintain a competitive advantage. Business Intelligence can facilitate easy identification of a business’ strengths and weaknesses, which can be used to inform a wider business strategy.
Bring Your CRM Data to Life
Your relationships. Your Information. Your CRM.
Advanced Analytics is a powerful, yet easy to learn and use interactive analytics solution that enables you to increase organizational and customer intelligence, shape strategic priorities and make informed business decisions. Bring your CRM data to life and maximize your investment in Infor CRM by analyzing data and key performance indicators from across your organization for a deeper understanding of business and team performance and to identify the drivers of and barriers to success.
With Infor CRM's Advanced Analytics, users at every level of your organization can monitor productivity, analyze trends and identify issues that enable them to focus attention and resources on the most profitable business activities and provide the insight to make decisions that positively impact your bottom line and extend your competitive advantage.
Advanced Analytics provides pre-built, fully-integrated dashboards that span all CRM functions, including Sales, Marketing and Support. Users can easily analyze data by defining parameters and metrics then interacting with dashboard visualizations via filter, drill and pivot capabilities. Analyze CRM data as well as data from multiple external sources such as ERP, CTi, spreadsheets, CSV files and web services for a holistic view of customers and an understanding of key business processes. Dashboard content can be easily customized and managing access to sensitive data is simple, as security is governed by user and team profiles in Infor CRM
Deploy and manage easily for LOW Total Cost of Ownership:
Deploy Standard User Licenses for all CRM end-users and Professional User Licenses for developers and administrators to create and publish custom dashboards, tabs and queries, integrate new data sources and manage user profiles.
Saleslogix Advanced Analytics is fully-integrated with SalesLogix, enabling seamless interaction, quick access via the navigation bar and single sign-in.
Rely on sophisticated security to manage administration rights and access to sensitive data. Saleslogix Advanced Analytics strictly enforces the data security profiles defined in SalesLogix for users and teams.
In-memory analytics and data compression techniques enable fast, powerful analysis of data and minimize use of memory.
Analyze data from multiple sources of data, including SalesLogix, ERP and business management solutions, Web services, CTI/Telephony systems, spreadsheets and more.
Perform administration quickly and easily via the SalesLogix Administrator and a flexible data mapping tool.