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Customer Service Creatio

An innovative customer service tools to deliver exceptional customer experiences.



Service Creatio (formerly bpm' online) is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices.  You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.

Read more -customer care excellence using Creatio CRM


Choose either the customer center edition or more extensive Service enterprise edition

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  • 360 degree customer view
  • Omnichannel communications
  • Case management
  • Knowledge management
  • Service Catalog
  • Business process management
  • Synchronization and integration
  • System Designer

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  • Customer Center features +
  • Unified customer database
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalog
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer


Service Editions and Pricing

Latest Creatio Service Pricing......            Bundled Pricing Calculator

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Service Feature comparison by edition

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Details of each service feature...

Functional components of "Service Enterprise"


Read more -customer care excellence using Creatio CRM

Business Processes Out-of-the-box

Access, edit and add to out-of-box customer service processes



Process flow chart for Incident management


 Deliver Exceptional Customer Service - Download Now

Creatio is a process-driven CRM for marketing, sales, and service automation. The solution allows companies to manage the complete customer life cycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.

Get Started with Success with CRM


 CRM best practices webinar: Process-driven approach to CRM; closing the value gap

Paul Greenberg about benefits of merging BPM & CRM

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 Customer Service/Call Center features

Service editions and pricing

Service Insights

 Learning Academy

About Creatio 

Creatio Free Trial

Industry Specific

 Financial Services