Customer Service Creatio

An innovative customer service tools to deliver exceptional customer experiences.

Service Creatio (formerly bpm' online) is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices. You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.

Choose either the customer center edition or more extensive Service enterprise edition

360 degree customer view
Omnichannel communications
Case management
Knowledge management
Service Catalog
Business process management
Synchronization and integration
System Designer

Customer Center features +
Unified customer database
Contact center
Business process management
Request management
Problem management
Change management
Release management
Service catalog
Service level management
Configuration management
Knowledge management
Synchronization and integration
System designer

Service Editions and Pricing

Latest Creatio Service Pricing...... Bundled Pricing Calculator

Service Feature comparison by edition

Details of each service feature...

Functional components of "Service Enterprise"

Business Processes Out-of-the-box

Access, edit and add to out-of-box customer service processes

Process flow chart for Incident management

Creatio is a process-driven CRM for marketing, sales, and service automation. The solution allows companies to manage the complete customer life cycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.