Intelligent service management platform to accelerate service delivery and customer delight.
An innovative customer service tool to deliver exceptional customer experiences.
Service Creatio (formerly bpm' online) is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices. You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.
Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.
Service agents can also create static and dynamic queues to manage cases more efficiently. Service Creatio allows users to easily register all customer cases and follow up on the effectiveness and quickness of their resolution. Supervisors may assign the case to an appropriate agent or a group of agents, manage communications while resolving it and control on-time case closure.
Read more -customer care excellence using Creatio CRM
Choose either the customer center edition or more extensive Service enterprise edition
Studio (low-code development platform)
Service Enterprise User Guide PDF
Video: CRM Best Practices with Paul Greenberg - aligning marketing, sales & service.
Business Problems We have Solved with CRM
Business Drivers that CRM Equips You to Address
Latest Creatio Service Pricing...... Bundled Pricing Calculator
Details of each service feature...
Functional components of "Service Enterprise"
Read more -customer care excellence using Creatio CRM
Access, edit and add to out-of-box customer service processes
Process flow chart for Incident management
Creatio CRM, bpm'online, is a process-driven CRM + BPM for marketing, sales, and service automation. The solution allows companies to manage the complete customer life cycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.
