Customer Service Creatio

Intelligent service management platform to accelerate service delivery and customer delight.


An innovative customer service tool to deliver exceptional customer experiences.


Service Creatio (formerly bpm' online) is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices.  You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single-window interface, and allowing supervisors to easily track the performance of service reps.

Service agents can also create static and dynamic queues to manage cases more efficiently. Service Creatio allows users to easily register all customer cases and follow up on the effectiveness and quickness of their resolution. Supervisors may assign the case to an appropriate agent or a group of agents, manage communications while resolving it and control on-time case closure.

Read more -customer care excellence using Creatio CRM


Choose either the customer center edition or more extensive Service enterprise edition

BPMonline customer center.pngCustomer Center Features

  • 360-degree customer view
  • Omni-channel communications
  • Case management
  • Knowledge management
  • Service Catalog
  • Business process management
  • Synchronization and integration
  • System Designer

BPMonline service enterprise.png

Service Enterprise Features

  • Unified customer database
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalog
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Get Started with Success with CRM


 CRM best practices webinar: Process-driven approach to CRM; closing the value gap

Paul Greenberg about benefits of merging BPM & CRM

 Customer Service/Call Center features

Service editions and pricing

Service Insights

 Learning Academy

About Creatio 

Try it Free- Creatio free Trials

Industry Specific

 Financial Services

Service Editions and Pricing

Latest Creatio Service Pricing......            Bundled Pricing Calculator



Service Feature comparison by edition

BPMonline service edition features.png 

Details of each service feature...

Functional components of "Service Enterprise"


Read more -customer care excellence using Creatio CRM

Business Processes Out-of-the-box

Access, edit and add to out-of-box customer service processes



Process flow chart for Incident management


 Deliver Exceptional Customer Service - Download Now

Creatio CRM, bpm'online, is a process-driven CRM + BPM for marketing, sales, and service automation. The solution allows companies to manage the complete customer life cycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.