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Customer Service Creatio

Intelligent service management platform to accelerate service delivery and customer delight.

Service-Creatio-Main-Capabilities-Success-With-CRM

An innovative customer service tools to deliver exceptional customer experiences.

 

 

Service Creatio (formerly bpm' online) is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices.  You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.

Service Creatio keeps the information on all the customers in a unified database, and intelligent data scientist enriches the system with available information from the open sources. Users are also able to automate the contact center, allowing service agents to more effectively manage their daily tasks in a single window interface, and allowing supervisors to easily track the performance of service reps.

Service agents can also create static and dynamic queues to manage cases more efficiently. Service Creatio allows users to easily register all customer cases and follow up the effectiveness and quickness of their resolution. Supervisors may assign case to an appropriate agent or a group of agents, manage communications while resolving it and control on-time case closure.

Read more -customer care excellence using Creatio CRM

 

Choose either the customer center edition or more extensive Service enterprise edition

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  • 360 degree customer view
  • Omni-channel communications
  • Case management
  • Knowledge management
  • Service Catalog
  • Business process management
  • Synchronization and integration
  • System Designer

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  • Customer Center features +
  • Unified customer database
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalog
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

Get Started with Success with CRM


 Resources

 CRM best practices webinar: Process-driven approach to CRM; closing the value gap

Paul Greenberg about benefits of merging BPM & CRM


 Customer Service/Call Center features

Service editions and pricing

Service Insights


 Learning Academy

About Creatio 

Creatio_Integrator
Creatio Free Trial

Industry Specific

 Financial Services

Service Editions and Pricing

Latest Creatio Service Pricing......            Bundled Pricing Calculator

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Service Feature comparison by edition

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Details of each service feature...

Functional components of "Service Enterprise"

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Read more -customer care excellence using Creatio CRM


Business Processes Out-of-the-box

Access, edit and add to out-of-box customer service processes

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Process flow chart for Incident management

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 Deliver Exceptional Customer Service - Download Now


Creatio CRM, bpm'online, is a process-driven CRM + BPM for marketing, sales, and service automation. The solution allows companies to manage the complete customer life cycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.