Advanced Analytics is a powerful, yet easy to learn and use interactive analytics solution that enables you to increase organizational and customer intelligence, shape strategic priorities and make informed business decisions.
Bring your CRM data to life and maximize your investment in infor CRM by analyzing data and key performance indicators from across your organization for a deeper understanding of business and team performance and to identify the drivers of and barriers to success.
With Infor CRM Advanced Analytics, users at every level of your organization can monitor productivity, analyze trends and identify issues that enable them to focus attention and resources on the most profitable business activities and provide the insight to make decisions that positively impact your bottom line and extend your competitive advantage.
Infor CRM Advanced Analytics provides pre-built, fully-integrated dashboards that span all CRM functions, including Sales, Marketing and Support. Users can easily analyze data by defining parameters and metrics then interacting with dashboard visualizations via filter, drill and pivot capabilities. Analyze CRM data as well as data from multiple external sources such as ERP, CTi, spreadsheets, CSV files and web services for a holistic view of customers and an understanding of key business processes. Dashboard content can be easily customized and managing access to sensitive data is simple, as security is governed by user and team profiles in Infor (Saleslogix) CRM.