Bpm'online Customer Service

Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices.  You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.

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Choose either the customer center editoin or more extensive Service enterprice edition

• 360 degree customer view
• Omnichannel communications
• Case management
• Knowledge management
• Service Catalog
• Business process management
• Synchronization and integration
• System Designer

• Customer Center features +
• Unified customer database
• Contact center
• Business process management
• Request management
• Problem management
• Change management
• Release management
• Service catalog
• Service level management
• Configuration management
• Knowledge management
• Synchronization and integration
• System designer

Service Editions and Pricing

Latest bpm'online Service Pricing......            Bundled Pricing Calculator

Service Feature comparison by edition

Details of each service feature...

Functional components of "Service Enterprise"

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Business Processes Out-of-the-box

Access, edit and add to out-of-box customer service processes

Process flow chart for Incident management

Bpm'online is a process-driven CRM for marketing, sales, and service automation. The solution allows companies to manage the complete customer lifecycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.