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Bpm'online Customer Service

 

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Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices.  You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.

Read more -customer care excellence using bpm'online CRM

 

Choose either the customer center editoin or more extensive Service enterprice edition

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  • 360 degree customer view
  • Omnichannel communications
  • Case management
  • Knowledge management
  • Service Catalog
  • Business process management
  • Synchronization and integration
  • System Designer

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  • Customer Center features +
  • Unified customer database
  • Contact center
  • Business process management
  • Request management
  • Problem management
  • Change management
  • Release management
  • Service catalog
  • Service level management
  • Configuration management
  • Knowledge management
  • Synchronization and integration
  • System designer

 


Service Editions and Pricing

Latest bpm'online Service Pricing......            Bundled Pricing Calculator

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Service Feature comparison by edition

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Details of each service feature...

Functional components of "Service Enterprise"

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Read more -customer care excellence using bpm'online CRM


Business Processes Out-of-the-box

Access, edit and add to out-of-box customer service processes

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Process flow chart for Incident management

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 Deliver Exceptional Customer Service - Download Now


Bpm'online is a process-driven CRM for marketing, sales, and service automation. The solution allows companies to manage the complete customer lifecycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.

Get Started with Success with CRM


 Resources

 CRM best practices webinar: Process-dirven approach to CRM; closing the value gap

Paul Greenberg about benefits of merging BPM & CRM

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 Customer Service/Call Center features

Service editions and pricing

Service Insights


 Learning Academy

About bpm'online 

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Industry Specific

 Financial Services