Bpm'online service is a cloud application with out-of-the-box processes for full-cycle service management based on industry best practices. You can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. This is a perfect fit for companies looking to automate help desk and call center operations.
Choose either the customer center editoin or more extensive Service enterprice edition
Functional components of "Service Enterprise"
Access, edit and add to out-of-box customer service processes
Process flow chart for Incident management
Bpm'online is a process-driven CRM for marketing, sales, and service automation. The solution allows companies to manage the complete customer lifecycle – from lead to sales and to ongoing customer service. The solution gives users the ability to align marketing, sales and service activities on one single CRM platform.