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Productivity Tips, Make your business work smarter, Productive Improvements, Act!,

13 Min Read

Boost CRM Productivity with Voice Recognition

Understanding Amazon Alexa

What sets Alexa and Echo apart from first-generation voice assistants is responsiveness, unlike Dragon Naturally Speaking. There’s no activation button to press. Simply say the trigger word: “Alexa,” “Echo,” “Amazon,” or “Computer”, followed by what you want to happen.(Be sure to you’ve set up everything properly and are using the correct command).

Once you get used to the quirks, using Alexa feels much more natural and responsive than speaking to a phone-based voice assistant like Apple’s Siri or 'OK Google'. As a result, you’ll likely find yourself using your phone less frequently when you’re at home or in the office.alexa.png

Exactly how the Act!/Alexa integration works and more importantly how much it cost?

The cool part is that the integration comes absolutely free with your Act! Premium subscription. If you have an Act! subscription and an Amazon Echo device, you have the ability to connect Act! to Alexa at with no add-on costs!

Ask Actis an Amazon Alexa skill that allows you to leverage the capabilities of your Amazon Alexa service to access data in your database through Amazon Alexa enabled devices. The Ask Act! skill connects your Act! database to the Amazon service via the Act! Premium Web API or the Act! Connect Link.

Currently, with the Act! Premium skill for Amazon Alexa, you can have your Amazon Alexa enabled devices:

  • Find and read Contact information to you

  • Read your daily calendar entries to you

What commands are available for use with Ask Act!?

Note: This list is subject to change as Act! adds new features to the service quarterly.

To Launch Alexa Act!

  • "Alexa, open act"
  • "Alexa, ask act what is my timezone"
  • "Alexa, tell act I need to locate a contact"

To Set/Get Contact Search Preference

  • "Set my contact search preference [Act! Contact Field]"
  • "Set contact search preference [Act! Contact Field ]"
  • "Set contact search [Act! Contact Field ]"
  • "Set my contact search preference to [Act! Contact Field ]"
  • "What’s my contact search preference"
  • "What is my contact search preference"

To Set/Get Timezone

  • "Set my timezone to [Act! Time Zone]" (i.e. "Set my timezone to mountain", "Set my timezone to Arizona")
  • "What is my timezone"

Get Act!/API Version

  • "What version do I have"

To Find a Contact

  • "I need to find a contact"
  • "Find contact"
  • "Search for a contact"
  • "Locate a contact"
  • "I need to search for a contact"
  • "I need to locate a contact"
  • "Open a contact"
  • "Open contacts"

Get Contact Information

  • "What is her [Act! Contact Field]"
  • "Tell me her [Act! Contact Field ]"
  • "What’s her [Act! Contact Field ]"
  • "What is his [Act! Contact Field ]"
  • "Tell me his [Act! Contact Field ]"
  • "What’s his [Act! Contact Field ]"

Contact Fields that can be Searched

  • Company
  • Department
  • First Name
  • Last Name
  • Middle Name
  • Full Name
  • Salutation
  • Job Title
  • Email Address
  • Personal Email Address
  • Business Phone
  • Business Extension
  • Mobile Phone
  • Home Phone
  • Web Site
  • Birthdate
  • Fax Phone
  • Alternate Phone
  • City
  • State
  • Postal Code
  • Street Address
  • Country
  • ID Status

Get Calendar Information

  • "What’s on my calendar today"
  • "What’s happening today"
  • "What’s the rest of my day look like"
  • "What am I doing today"
  • "What’s my schedule"
  • "What’s my schedule look like"

How do I set up Ask Act! so I can access my Act! data via Amazon Alexa?

For Information on setting up and using Ask Act! feature in Amazon Alexa, refer to the following knowledge base articles:

How do I set up Ask Act! so I can access my Act! data via Amazon Alexa?
Answer ID 38852

How to open Ask Act!
Answer ID 38853

How to use Ask Act! to work with Act! Contacts in Amazon Alexa
Answer ID 38854

How to use Ask Act! to work with Act! Activities in Amazon Alexa
Answer ID 38855

What commands are available for use with Ask Act!?
Answer ID 38858

How can we help?

Maximize Your Sales Step-by-Step Today With an ACT Certified CRM Consultant. Our ACT! certified consultants work with you to get the most out of the ACT CRM based on your specific business needs. Increase sales, conversions, and maximize ROI from your prospects by implementing customized ACT integration and marketing automation.  

Contact Julie Cooper at 269.445.3001 or email her your questions, Julie@Successwithcrm.com


Voicing the Future: How Voice Recognition is Helping Us Today and Will Change Our Tomorrow


Topics:   Productivity Tips Make your business work smarter Productive Improvements Act!

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