By Dick Wooden on February 12, 2015 at 6:30 AM
How can you get 1 + 1 to equal 3?
As the famous Greek Philosopher once said "The Whole is Greater than the Sum of its Parts"
The recent Aderdeen Group report "Customer-Centric ERP: Integrated Systems for Customer Satisfaction" also came to a similar conclusion 2350 years later:
- Better Interactions with more useful and current information will increase sales. Businesses integrating disparate systems enjoy an 88% greater year-over-year increase in annual revenue compared to "others".
- Better Customer Service drives bigger profits. Customer care costs are reduced by 12.1% annually
How to get your business to make 1 + 1 to 3...
If you are an Infor ERP or Infor CRM customer there is a very affordable cost to have the capability to make these numbers come true for your business. Infor as a technology company has a long established Purpose Built Middleware, called ION for Intelligent Open Network. Now with ION you are able to easily integrate Infor CRM, Infor ERP and other third party software applications.
Example of Infor CRM showing ERP Sales order information such as Products, Invoice line items, Bill to/Ship to Address, Shipments with each closed opportunity, sales order:
Now the Customer service representative or sales person can easily drill into the details of each invoice and discover information to help the customer or their buying process. More customer-centric capabilities!
Likewise now you could also quickly respond to the customer's question- "What is the status of that Shipment?"
Planning for the Future with Infor CRM and Infor ERP Integrated systems
Phase I for February 2015 access will have the Delivery of Integration with these Infor ERP Systems:
- I Series:
Stay Tune to upcoming updates on Deliver of 2-Way integration with these and other Infor ERP solutions !