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Infor CRM ION-enabled Integration with Infor ERP Goes Live

How can you get 1 + 1 to equal 3?

As the famous Greek Philosopher once said "The Whole is Greater than the Sum of its Parts"

The recent Aderdeen Group report "Customer-Centric ERP: Integrated Systems for Customer Satisfaction" also came to a similar conclusion 2350 years later:

  • Better Interactions with more useful and current information will increase sales. Businesses integrating disparate systems enjoy an 88% greater year-over-year increase in annual revenue compared to "others".
  • Better Customer Service drives bigger profits. Customer care costs are reduced by 12.1% annually

 

Aberdeen-88_Pct_increase_annual_revenue

 

Aberdeen-12_pct_customer_care_costs

 

How to get your business to make 1 + 1 to 3...

If you are an Infor ERP or Infor CRM customer there is a very affordable cost to have the capability to make these numbers come true for your business.  Infor as a technology company has a long established Purpose Built Middleware, called ION for Intelligent Open Network.  Now with ION you are able to easily integrate Infor CRM, Infor ERP and other third party software applications.  

 

Infor_ION_CRM__ERP_integration

 

Example of Infor CRM showing ERP Sales order information such as Products, Invoice line items, Bill to/Ship to Address, Shipments with each closed opportunity, sales order:

Infor_CRM_sales_order_with_ERP_information

 

Now the Customer service representative or sales person can easily drill into the details of each invoice and discover information to help the customer or their buying process.  More customer-centric capabilities!

Infor_CRM_AR_Invoice_from_ERP

Likewise now you could also quickly respond to the customer's question- "What is the status of that Shipment?"

Infor_CRM_Shipments_from_ERP_integration

Planning for the Future with Infor CRM and Infor ERP Integrated systems

Phase I for February 2015 access will have the Delivery of Integration with these Infor ERP Systems:

  • Manufacturing:
    • LN
    • SyteLine
  • Distribution:
    • SX.e
    • A+
  • I Series:
    • LX

 

Stay Tune to upcoming updates on Deliver of 2-Way integration with these and other Infor ERP solutions !

Resources:

Integration of Infor CRM with other ERP Systems

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