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What is Low-code CRM?

An introduction to the importance of low-code/no-code platform for CRM app development and Business Process Management.

What is low-code and No-code Technology

Low-code is a software development approach that requires little to no coding in order to build applications and processes. A low-code development platform uses visual interfaces with simple logic and drag-and-drop features instead of extensive coding languages. These intuitive tools allow users with no formal knowledge of coding or software development to create applications for many purposes like mobile apps and business apps

These platforms have become increasingly popular as a fast and easy alternative to traditional software development. Both professional developers and “citizen developers” (non-professional developers) can use a low-code platform to create apps of varying complexity to meet business demands for development, automate processes, and accelerate digital transformation.

 


Discover the Secret power of Low-code

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What is low-code for CRM and BPM

Modern low-code solutions go beyond just app development – they provide an ecosystem that helps organizations use the apps built using the platform. These apps resolve various business tasks from lead management to customer service and promote more effective process management.

 

LOW-CODE CRM — HOW LOW-CODE CAN HELP YOU STREAMLINE YOUR CRM INITIATIVES

One of the core focuses of most low-code platforms is BPM (business process management). By using low-code, users can develop apps that automate processes and manage them more effectively in the process. Low-code BPM is easier to use and develop with compared to most BPM platforms, which are notoriously difficult to use.

CRM stands for customer relations management and refers to technology that manages a company’s interactions with potential and current customers.

When applied to CRM, low-code allows business users to create applications that automate and optimize their work. This can be applied to several departments like sales, marketing, and service. Some examples of low-code CRM development include tools for lead management, marketing campaign management, and customer engagement.

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LOW-CODE BPM — POWERING YOUR PROCESS INITIATIVES WITH LOW-CODE

One of the core focuses of most low-code platforms is BPM (business process management). By using low-code, users can develop apps that automate processes and manage them more effectively in the process. Low-code BPM is easier to use and develop compared to most BPM platforms, which are notoriously difficult to use.

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Top 7 reasons to use a low-code platform

1.  Faster Time to Market and Accelerated App Delivery

A rich ecosystem of intuitive visual builders, ready-to-use code snippets, form and report templates, and built-in connectors help you roll out new applications fast. With the increasing speed of business transformation, developers are looking for ways to be more productive and deliver the applications they need faster.

2.  Reduced Cost

Low-code requires less formal programming expertise, which helps close the IT gap many companies face without requiring them to hire more IT experts onto their team. Low-code platforms also enable citizen developers to develop apps without any IT involvement, which cuts the IT backlog while minimizing the costly resources.

3.  Improved CX (Customer Experience)

Customer expectations are higher than ever. Low-code platforms give you the flexibility to adapt to market changes and customer needs quickly through fast delivery of up-to-date apps or effortless updates of existing apps in accordance with the latest CX trends.

4.  Uncompromising Security

Low-code systems include important security features like admin tools, access control, and threat assessments. This allows the system’s security to be configured and monitored easily. Additionally, industry best practices ensure that user data and applications are safe from breaches.

5.  Helps to Eliminate Shadow IT

The business demand for new custom solutions continues to grow exponentially, which can overload IT departments. The extensive IT backlog this creates forces business users to adapt third-party apps outside their certified IT infrastructure. This causes numerous security risks and creates data silos due to app proliferation. Low-code solutions empower business users and citizen developers to design their own apps without turning to IT, eliminating the need to employ risky apps and share sensitive data with third parties

6.  Fluid Business and IT Collaboration

Businesses need to automate their operations in a manner that is both timely and cost-effective. In order to deliver needed apps fast using existing IT resources, organizations need to eliminate the IT delivery gap. With out-of-the-box capabilities, an intuitive user interface, and powerful capabilities for professional developers, low-code BPM platforms empower literally anyone within an organization to speak the same development language and create apps of any complexity on one platform.

7.  Boosts Digital Transformation

Businesses need to automate processes in order to keep up with modern demands and changing business environments. Low-code BPM platforms provide the core technology for organizations undergoing digital transformation, helping them accelerate their transformation cycle, innovate and adapt faster.

 


 

Expert Comments and  Quotes

 

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Low-code Platform Features

VISUAL MODELING TOOLS

Visual modeling toolsCreating apps using visual methods and models is faster than developing using code. Powered with visual modeling capabilities, low-code platforms use built-in components to represent any information in a form that is readable to anyone – from regular business users with no tech skills to professional developers.

OUT-OF-THE-BOX FUNCTIONALITY

out-of-the-box-functionalityCreating apps using visual methods and models is faster than developing using code. Powered with visual modeling capabilities, low-code platforms use built-in components to represent any information in a form that is readable to anyone – from regular business users with no tech skills to professional developers.

DRAG-AND-DROP INTERFACES

Drag-and-Drop-InterfacesEvery established low-code platform has drag-and-drop abilities. It is one of the most useful and important features that enable an easy development process. Both citizen developers and professional developers benefit from the convenience drag-and-drop features provide during the creation of applications.

REUSABILITY

ReusabilityOne major aspect of low-code development’s OOTB functionality is the usage of pre-configured modules and functionality for apps. These modules have common core functions needed for several apps, and they can be reused to develop different solutions more quickly. It’s essential that a low-code platform allows users to reuse prebuilt or newly-developed modules, plug-ins, and entire applications to develop necessary apps faster.

CROSS-PLATFORM ACCESSIBILITY

Cross-platform accessibilityMulti-device compatibility is a useful feature of low-code platforms. In addition to the ability to use the low-code platform on any device running major operational systems, its cross-platform compatibility allows users to build apps that can also run on all core platforms and devices.

SECURITY

SecurityNo matter how functional and user-friendly a low-code tool is, if it’s not secure, it is not a sufficient solution. Make sure that your low-code development platform offers proper security to protect the apps you are building and the platform as a whole before you start using it.

 

SCALABILITY

ScalabilityLow-code systems should be scalable. It should be able to build new apps that can handle an increase in users as your business grows, whether that be twenty employees or a thousand.

 

REPORTING AND MONITORING

Reporting and monitoringApps developed using low-code can monitor workflows and processes to keep track of their effectiveness. They can also track the performance of other apps, and are useful for analysis purposes.

 

 

APPLICATION LIFECYCLE MANAGEMENT

Cross-platform accessibility-1Low-code tools simplify and streamline several stages in the software development lifecycle, such as debugging, testing, and deployment. They give users access to information about the apps created and their development and give them the ability to revert to previous versions if needed for better application lifecycle management.

 

 


Low-code vs No-Code

 

The terms “low-code” and “no-code” are often mentioned together because they are similar. Both low-code and no-code platforms use visual interfaces to enable users to develop their own business solutions without extensive coding knowledge.

The main difference between low-code and no-code platforms, as implied by their names, is that low-code platforms can still include coding in certain cases whereas no-code platforms require absolutely no coding whatsoever.

This essentially means that no code technology is designed specifically for citizen developers, while low-code technology caters to both citizen developers and professional developers. Because low-code platforms can still involve coding, they are capable of creating larger and more complex applications than no-code platforms typically can. For better flexibility and control over the development cycle, forward-thinking businesses deploy platforms that combine both low-code and no-code technologies.


 

Low-code FAQ

Is Low-code only for Large Enterprises?

This essentially means that no code technology is designed specifically for citizen developers, while low-code technology caters to both citizen developers and professional developers. Because low-code platforms can still involve coding, they are capable of creating larger and more complex applications than no-code platforms typically can. For better flexibility and control over the development cycle, forward-thinking businesses deploy platforms that combine both low-code and no-code technologies.

Who Can Use Low-Code at My Organization?

Anyone from an HR manager to a professional developer can use low-code to develop solutions. Their intuitive nature and scalability make it possible for anyone within a company to create tools to automate their work.

Who is a Citizen Developer?

A citizen developer is a non-professional who uses low-code or no-code technology to develop applications. They don’t have to be professionals with extensive coding knowledge, which is why the term differentiates them from professional developers.

What is Visual Development/How Does It Work?

Visual development is the usage of a visual interface, which both low-code and no-code platforms use, to create applications. The visual interface includes simple logic and drag-and-drop features, which makes the development process visual and more natural compared to traditional development via coding.

How to Build an App Without Code?

Building apps without code is possible with both low-code and no-code platforms. The development process with both technologies is mostly visual and very intuitive, and these visual tools along with prebuilt modules erase the need to code while creating an application.

Can I use Low-Code as a Part of the CRM System?

Building apps without code is possible with both low-code and no-code platforms. The development process with both technologies is mostly visual and very intuitive, and these visual tools along with prebuilt modules erase the need to code while creating an application.

Is Low-Code Beneficial for Business Process Management?

Building apps without code is possible with both low-code and no-code platforms. The development process with both technologies is mostly visual and very intuitive, and these visual tools along with prebuilt modules erase the need to code while creating an application.


 

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