Make Great Decisons-Executive Dashboard

View how your Role can be enhanced with CRM   

Read about Results Gained with CRM web log posts.  

CRM:  A Business Imperative for Companies during the Global Economic Downturn

Navigating through turbulent times is never easy, but today's economic conditions are more challenging than most companies have ever faced.  The instinctive reaction is switch to defensive mode: cut all strategic projects and wait.

BUT these times present new opportunities for companies that invest wisely in information technologies. CRM is uniquely positioned to assist you.

Why CRM? - It's about relationships and building a sustainable business.

• CRM helps you protect revenues from your current customers by ensuring you are delivering exceptional service and safeguarding their loyalty.
• CRM provides deeper insight into your customers- enabling you to unearth latent revenue opportunities.
• CRM helps you deliver exceptional and personalized service consistently to your customers.

Download CRM: A Business Imperative white paper that examines how Sage is working with small- and medium-sized businesses like yours to help them protect and grow their revenues during the economic downturn

Mobile CRM:  Harness the Competitive Advantage of Your Mobile Workforce through Sage SalesLogix Mobile: 

Mobile CRM is not just an enabler to improve business processes for field professionals, but it also solves:

• - How to improve CRM usage rates among mobile users
• - How to turn CRM into a competitive advantage in the  field

Mobile CRM offers unique business benefits because it:

• Integrates the mobile user into the core processes of the business
• Improves the quality and timeliness of the customer data added to the CRM system
• Streamlines and even accelerates the sales and services processes as information is immediately retrieved or requested.
• Increases customer satisfaction through greater responsiveness.
• Increases revenue from field sales teams by moving opportunities through the pipeline more efficiently.

Download Mobile CRM document that covers key challenges addressed by Mobile CRM, the business benefits of Mobile CRM and 7 key considerations for your Mobile CRM solution.

Videos and more about Sage SalesLogix Mobile CRM - turn twiddling thumbs into productive thumbs.

A SalesLogix video overview of Marketing, Sales and Customer Service by UK Sage partner:

Dave and Thomas Popcorn - video testimonial:

Social CRM: Customer Relationship Management in the Age of the Socially-Empowered Customer

"93% of Americans believe a company should have a presence in social media" - 2008 Cone Business in Social Media Study.

Social CRM is about turning content into Conversations and Relationships.  Adding a social media strategy to your CRM initiatives is critically important to doing business in the 21st century.

Download this Social CRM document about the importance of integrating social media tools and strategies into your traditional CRM effort - to build meaningful relationships. 

Business Success with CRM blog topics: Social Media, influencing the Customer Experience, Success with CRM strategy and tools, Relationship Building,  Results Gained with CRM, Executive Summary of posts, main business success with CRM blog.

Solutions for Getting Started and towards building a more successful business

Sage SalesLogix is a full-featured, customizable, multi-client CRM solution that provides businesses with a complete view of customer interactions:

• -> sales- opportunity management
• -> marketing - lead generation 
• -> customer service - remarkable experience 
• -> support function - loyalty

With Sage SalesLogix, businesses can manage their entire sales cycle and increase team performance by:

• automating sales processes,
• monitoring and forecasting sales activity,
• responding promptly and knowledgeably to inquiries and opportunities, and
• targeting campaigns to their most profitable customers and prospects.

Business analytics tools further enable users to make better strategic decisions and manage resources. More than 300,000 users at over 8,500 companies worldwide rely on Sage SalesLogix Web, Windows, and mobile access options to manage their customer information and accelerate sales results.

Email Dick, Dick@successwithcrm.com for a Free CRM readiness assessment and call him with your questions: 269-445-3001.