Q. What are the feature differences between the various Editions of TimeLinx?
A. See the page -comparison of TimeLinx versions.
Q. Is TimeLinx a separate program that must be integrated with Sage SalesLogix?
A. No, TimeLinx LAN and WebProject clients operate totally within their respective SalesLogix clients as the functionality of TimeLinx is built using the SalesLogix development tools. TimeLinx uses the same database as the core CRM system.
Q. Are there any additional hardware, software, or memory considerations that we need to plan for?
A. No. Since TimeLinx is installed and runs completely inside of your existing or new Sage SalesLogix system, there are no additional requirements at all. There are no additional servers or memory to purchase, and there is no additional client software to install on workstations. If you are using any of the TimeLinx web modules such as WebSheet, WebCalendar, or Mobile, then we will create additional web sites on your current IIS installation.
Q. Are the tables that store data for TimeLinx separate from the data tables that store information for my core SalesLogix system.
A. No. TimeLinx is built entirely within the existing SalesLogix database structure, and is created using the Sage-provided Architect program. There is no synchronization or passing of any data from one system to another as the TimeLinx system is truly part of the SQL database that is SalesLogix. In fact, other than the unique prefix that we put on all of our table names, there is no difference between our data tables and either the factory ones, or custom ones that you can add yourself. Therefore, all reporting or integrations are easily done within the one system.
Q. Can we customize TimeLinx to our specific needs?
A. Yes. From version 6.x on, TimeLinx screens and data tables can generally be customized to your specific requirements using the same development tools provided to all Sage SalesLogix customers. However, as over 16,000 hours have been put into the development of TimeLinx, we advise working with us prior to any customizations being performed. In addition, there are some areas and functions of TimeLinx that are proprietary and cannot be modified without our involvement and/or additional development tools.
Q. How will the installation of TimeLinx affect customizations we have made to our system already?
A. Almost every bit of TimeLinx is totally new functionality with new tables, screens and logic that will have absolutely no impact on your existing modifications, database, or data. There are some areas, such as our Tickets, Contracts, and Opportunity integration that will be impacted and will require some merging of our code with yours. However, these are minor code changes and can be performed quite easily by either you, your Sage Business Partner, or ourselves.
Q. How does TimeLinx user licensing work?
A. TimeLinx has Project Manager, Timekeeper, Module, and System licenses, and combinations of those. TimeLinx requires each user who will have a TimeLinx user identity to be assigned to one of the license types. In other words, if a person needs to view or modify any TimeLinx data, they will need a license. In addition, any user whose time will be tracked in TimeLinx is required to have a license, even if someone else will be entering their time for them. Any user who will have work or appointments scheduled for them, and when those appointments are related to TimeLinx Projects will require a license. Lastly, any user who will be creating SalesLogix Tickets and entering time into them that will be linked to a TimeLinx Project will require a license. An exception is that salespeople or other staff that only need to view summary project and task data from an Account level, can do so without any TimeLinx license.
TimeLinx and the TimeLinx WebSheet also require Server Licenses which run the core functions on your Sage SalesLogix server. Multiple databases are supported in so that development, test, and production databases can all co-exist on a single license. Any database existing on a different server will require its own Server License, and separate User Licenses.
Q. What is the difference between the TimeLinx PM license and the Timekeeper license?
A. The Timekeeper license doesn’t allow a SalesLogix/TimeLinx user to access the Project Detail or any of the related tabs, or the Service Query or any other TimeLinx functions. The Timekeeper user can only enter time and expenses, and manage Tasks, from the TimeLinx toolbar. They can also add time through SLX Tickets linked to TLX Projects, and view Task information by Project on the Account.Project Tasks tab.
Q. What SalesLogix Licenses are needed for my users to operate TimeLinx?
A. TimeLinx allow users on both SalesLogix Named and Concurrent licenses. The TimeLinx license is always a "Named" license, but that user can be assigned to a SalesLogix Concurrent license.
Q. Does TimeLinx support the "remote synchronization" technology of Sage SalesLogix?
A. Absolutely. In fact, TimeLinx was designed around that system expressly for the purpose of providing project managers and timekeepers in the field with access to their project data without the need to be connected to the internet. TimeLinx can be fully operated on a remote, disconnected laptop with full TimeLinx functionality. All entered data is bi-directionally synchronized with the host database as soon as an internet connection is detected and the user permits synchronization.
Q. What are the web modules all about?
A. There are three web-based tools from TimeLinx:
All TimeLinx modules access Sage SalesLogix data in real-time through ADO and OLE-DB connectors and therefore do not require any synchronization.
Q. We're interested in integrating TimeLinx with our accounting system. How does licensing work?
A. The TimeLinx Accounting Platform ("TAP") is a two-piece system consisting of a core TAP module, plus an individual connector for each specific accounting system. The TAP module is licensed on a system-wide basis based on the total number of licensed TimeLinx users of all types your system.