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Using Business Process Creation to Get Ahead of The Competition

Running a business is no walk in the park especially in today's global economy where there's competition left and right. Most ...
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Customer Experience 2025 Forecast:  What will they want?

What will customers expect of the companies they do business with in 2025? That’s only six years away. As business owners, we ...
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Effectively Using the bpm'online Mobile App

Experience a new level of agility with mobile access to award-winning bpm'online. Easily get to all the critical information ...
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How to process customer service case in bpm'online

This video and textual tutorial contains step-by-step instructions on how to process cases in bpm'online CRM.  Learn case ...
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Infor CRM April 2019 updates for version 8.4.01

Recently Infor released the long awaited updates to Infor version 8.4.0 which came to us in January 2018.  This April 2019 ...
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What do executives say about CRM’s value?

“Gut level” truth about people Why is CRM, or customer relationship management, valuable to a business owner or someone like ...
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5 Ways a CRM System Can Improve a Business

Customer relationship management has come a long way in a short time. For example, just 102 years ago, America’s first ...
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2 People Hold the Key to Your Successful CRM Adoption

How hard is it to get your staff to actually start using new software? People get comfortable with what they know and are ...
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What’s the difference between bpm’online and the CRM you’ve known and loved?

BUSINESS SOFTWARE: The Struggle Is Real, but Does It Have to Be? The business landscape changes almost daily. Innovation comes ...
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Marketing Fields You MUST Have in Your CRM

Amplify Your Marketing ROI by Identifying Key Customer Characteristics You’ll get more return on your investment in your CRM ...
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7 Keys to Success with CRM - People Always Come First

Customer Relationship Management - Because People Should Always Come First If you’re a business, you have customers. If you ...
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Intangible Results Brought to You by Customer Relationship Management

Intangible benefits are the kind measured using "soft" criteria. Management may like hard numbers, but top-level executives ...
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