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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Critical Reasons Your Business Needs BPM with CRM

As a business leader, it is becoming increasingly critical that you consider the benefits of combining customer relationship management (CRM) with business process management (BPM). Many companies ...
author Dick Wooden 13 Min Read
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Making your work smarter and easier - workflow basics

Did you know there are tools and in fact complete business process management systems for helping a business and its employees work smarter?  I have stated before that 30% of business success with ...
author Dick Wooden 9 Min Read
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Improve People Engagement by Fixing Failing Business Processes

Process work that helps People Many times we may not be aware of the full potential benefits of identifying and fixing failing business processes. Once failing business processes are identified and ...
author Dick Wooden 12 Min Read
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4 Ways to Transform Your Business Processes & Reduce Crazy Busy

In our Crazy busy world it is extremely helpful to take a step back and consider your business processes- the ways you do work.  Now is the time to consider the use of new technology to help automate ...
author Dick Wooden 13 Min Read
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Delivering the untapped capabilities of your CRM application

Plug In to Untapped Capabilities in People and CRM  The competitive arena is evolving on a second-by-second basis and no company is free from the effect of commercial rivalry. Indeed, as ...
author Dick Wooden 13 Min Read
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Hey Wake Up! Your business needs automated alerts, Now...

What is happening in your business right now? Has a new sales opportunity been won or lost from a key prospect?  Is there a growing lag in the resolution of customer service/support issues? Have your ...
author Dick Wooden 8 Min Read
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New User Interfaces lead Infor CRM 8.1 Update 05 Changes

WOW - Quite a bit of User Interface Changes with Infor CRM Web client The Infor CRM 8.1 Update 05 is the first manifestation of the investment Infor has made into the platform and contains a fresh ...
author Dick Wooden 10 Min Read
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