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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Customers Want Consistency. Each and Every Time.

Transforming the Customer Experience Consider for a moment why you as a buyer of products and services return to a business time after time. Did the business provide consistency and seem to 'know ...
author Dick Wooden 8 Min Read
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6 Principles to Create a Customer Service Culture

Create a Service Culture Sometimes it cannot be stated any better. What follows is a recent article by one of the greats...
author Dick Wooden 12 Min Read
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Big or Small, CRM Grows with Your Business - Part 1

Ed the Entrepreneur and the lifecycle of  business success with CRM. Small to mid-sized businesses often benefit dramatically when they initiate or deepen a CRM philosophy.  It accelerates success. ...
author Dick Wooden 7 Min Read

Attitude is Everything - It Goes a Long Way toward Your Success

As you think about your day and your view of the world, consider this helpful story about "Attitude" that a good friend passed to me and I share with all of our readers:
author Dick Wooden 7 Min Read
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Accelerate the way you sell - importance of Win Loss Review with CRM

Are you aligned to your client's buying process? Hearing too many "I'm sorry but we've decided to go with Company X instead of you. Thanks for all your hard work...." Hearing this statement from a ...
author Dick Wooden 13 Min Read
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Is your CRM System Supporting or Suppressing You?

Time for a review of what is working, what is not and how to proceed. We live in a crazy busy world but successful companies step back every so often to gain a fresh perspective of what is occurring ...
author Dick Wooden 9 Min Read

WARNING: Your Sage ACT! is only a Rolodex

You only have a fancy, high cost Rolodex Warning, business owners and managers! Watch out because your business vision of having  engaged sales professionals and a database full of business ...
author Dick Wooden 7 Min Read
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