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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Customer Service Drives Sales

Increase Sales with the help from folks in Customer Service The customer's experience in contacting your business, communicating with sales and service professionals and getting their concerns ...
author Dick Wooden 3 Min Read

Hit by Truck? Business Saved by CRM

What if you get hit by a truck? What if it is your top sales person? You’ve started a business and worked hard to make it successful. Could it remain so if you weren’t there?  What if it was your ...
author Dick Wooden 5 Min Read
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The Lone Ranger Is Not Best for Your Business Sales Growth!

Small business starts with a Lone Ranger  With a small business, the owner or maybe another person performs the sales activity.  This "lone ranger" is the person who obtains the new prospects, ...
author Dick Wooden 8 Min Read

3 Similarities between Couch Tent Design and CRM Design

How does the creation of a living room, couch tent follow the best practices of CRM design? My grand daughter was over for the July 4th holiday and she wanted to build a tent.  This is where you ...
author Dick Wooden 8 Min Read
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Costs of an Ineffective CRM Starts Business Transformation

What are the "Costs" of an Ineffective CRM? From our prospects comes this list of issues that their ineffective CRM caused before they became our clients. What would be the critical tangible costs ...
author Dick Wooden 8 Min Read

Your CRM Guide: The Power of Corporate Memory

CRM as a Protector of Relationships In every company employee turnover is a challenge. Apart from the replacement and other associated costs, an underestimated disruption is just how many of your ...
author Dick Wooden 3 Min Read
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10 Question Performance Checklist for better CPQ in CRM

Feel confident you are giving your customers and prospects a professional quotation that they and you can count on? In this ever-increasing crazy, busy world I bet your customers and prospects expect ...
author Dick Wooden 6 Min Read
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