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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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10 Things to NOT do with CRM

You've been reading about CRM.  You think that a customized Customer Relationship Management system is for your business.  Now what?
author Dick Wooden 8 Min Read

Educate Twiddling Thumbs for more Success with CRM

author Dick Wooden 6 Min Read
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Management/C-Level Business Benefits with CRM

When I'm communicating with entrepreneurs and executive management, we discuss the business benefits that matter most to them when implementing a Customer Relationship and Management system.  The ...
author Dick Wooden 11 Min Read
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Top 10 Reasons Why You Might Need a CRM System

Top Reasons Why In the spirit of David Letterman, I have come up with these 10 hints that indicate you need a better customer relationship and management system.  The Top 10 Reasons You Might Need a ...
author Dick Wooden 5 Min Read
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Deeper customer insights lead to stronger decisions

Learning more about your customers' true needs helps you build knowledge to make better decisions. Business Intelligence comes from Success with your CRM.
author Dick Wooden 5 Min Read
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Persistence In Sales

The Need for Persistence in Sales and Delivering Value to your Customer The following was a presentation by the Michiana BNI Education Coordinator, Marty Werling, President of Sights and Sounds, Inc.
author Dick Wooden 6 Min Read
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Rewards Gained with Customer Relationship Management

"Customer Relationship Management (CRM) is a business approach that integrates people, process and technology to maximize relationships with customers" - Barton Goldberg, ISM, CRM Strategic Advisors.
author Dick Wooden 10 Min Read
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