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Take care of your customers or someone else will

Peter Drucker was known for stating the obvious, "that the purpose of a business is to create customers".  And to take this a ...
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In 2012, what comes first – the sale or the customer’s satisfaction?

The Difference Between A Sales Culture and A Customer Culture In a recent article by Lior Arussy and Strativity Group, Lior ...
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Don't call us if .... 10 points of clarity of the Ideal customer

Successful businesses know the importance of clearly identifying their ideal customer. Successful business owners and sales ...
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What's in Your Asset Arsenal?

The point of a CRM knowledge database is the value it provides. If you had a system, a set of processes that captures ...
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What a U2 concert and CRM have in common

Recently my wife and I were able to attend the U2 360 tour held in the MSU football stadium with 64,338 other fans.  WOW is the ...
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Does This Apply To YOUR Business - Striving for Excellence..

Development of Your Business Success Depends on Multiple Factors As entrepreneurs and family oriented business people, we ...
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Understanding the Four Seasons- Life and Business Perspective

Over the years I have gained important insights from one of my mentors, Jim Rohn. With Spring 2011 season wrapping up I ...
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Core Principles for Life, Farming and Business Success.

There are laws you choose to follow and laws that simply exist.  The law of gravity, roughly translated, states that since you ...
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Before You Start - Success Rules for Customer Relationship Management

Before You Start: As you begin to consider the benefits of implementing a CRM - customer relationship management solution ...
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Success - Intersection of Business Development and CRM

One of the most exciting and fulfilling parts of our business is in the sharing of the discovery of intersections for our ...
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The Most Adaptable Survive - So Become More...

Many business people incorrectly believe that brute strength ensures survival, see it as a virtue, and think of themselves as ...
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