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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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10 Things to NOT do with CRM

You've been reading about CRM.  You think that a customized Customer Relationship Management system is for your business.  Now what?
author Dick Wooden 8 Min Read

Educate Twiddling Thumbs for more Success with CRM

author Dick Wooden 6 Min Read
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14 Questions to Ask Yourself When You're Listening-Part II

14 questions to ask yourself when you are truly listening: When people ask themselves questions, they become more involved and focus on the conversation.  Part I covered the first seven questions to ...
author Dick Wooden 6 Min Read

Survey Says...What Your Customers Think

As a business person concerned about what your customer is thinking, the feedback you obtain from a survey can provide valuable insights. 
author Dick Wooden 8 Min Read
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14 Questions to Ask Yourself When You're Listening-Part I

Marketers, sales people and customer service people listen to lots of people with different roles and concerns.  There are prospects, the people you meet at networking events, vendors, your partners ...
author Dick Wooden 7 Min Read
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Why do Customers Buy- you need to know for business success with CRM?

Have you stopped to ask yourself why  your customers BUY?   What motivates them to engage you for your products or services? Seems a simple enough question, yet I'll bet you may want to consider the ...
author Dick Wooden 5 Min Read
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Customers are changing - How are you relating to them?

Social CRM vs. Traditional CRM: Part I There's traditional customer relationships management, or CRM, and there's social CRM. "Well," you may say, "traditional CRM is good enough for me.  What do I ...
author Dick Wooden 8 Min Read
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