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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Good Customer Relationships Trump a Down Economy

In its third Buyer Experience Study, IDC surveyed 213 IT buyers and learned that in 2009, sellers lost many deals due to factors that had nothing to do with the economy! Selling Power magazine ...
author Dick Wooden 7 Min Read

Why Working Isn't Working - Like We Want

In the coaching of entrepreneurs and business professionals I come across women and men who begin to look closer at working in their business and who strive for doing more enjoyable and more GREAT ...
author Dick Wooden 10 Min Read

How to track your CRM Investment

ROI, or Return on Investment, is often top of the mind for company executives. 
author Dick Wooden 5 Min Read
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10 Things to NOT do with CRM

You've been reading about CRM.  You think that a customized Customer Relationship Management system is for your business.  Now what?
author Dick Wooden 8 Min Read

Educate Twiddling Thumbs for more Success with CRM

author Dick Wooden 6 Min Read
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14 Questions to Ask Yourself When You're Listening-Part II

14 questions to ask yourself when you are truly listening: When people ask themselves questions, they become more involved and focus on the conversation.  Part I covered the first seven questions to ...
author Dick Wooden 6 Min Read

Survey Says...What Your Customers Think

As a business person concerned about what your customer is thinking, the feedback you obtain from a survey can provide valuable insights. 
author Dick Wooden 8 Min Read
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