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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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Mindful Awareness - Unconsciously Competent

In my coaching and consulting with entrepreneurially minded people we will eventually come across something that they need to be reminded about.
author Dick Wooden 8 Min Read

Why Working Isn't Working - Like We Want

In the coaching of entrepreneurs and business professionals I come across women and men who begin to look closer at working in their business and who strive for doing more enjoyable and more GREAT ...
author Dick Wooden 10 Min Read

Do 5 Days of Work in 4 Days - Mindset and Tips

Just before the recent 3 day national holiday I was talking to an entrepreneur and he mentioned that he "had to get 5 days of work done now in 4 work days".
author Dick Wooden 7 Min Read
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14 Questions to Ask Yourself When You're Listening-Part II

14 questions to ask yourself when you are truly listening: When people ask themselves questions, they become more involved and focus on the conversation.  Part I covered the first seven questions to ...
author Dick Wooden 6 Min Read

Excellence Everyday - Part II - Excellence Aptitude Test

In Part I our conversation centered on delivering excellence everyday, noting a perception gap of 46% - 50% between the employee's perception and the recipient's (customer's) perception.
author Dick Wooden 6 Min Read

Excellence Everyday - Not Really! - Part 1

"Excellence is the ability to exceed expectations.  In terms of CRM, excellence is simply the ability to suprise customers," states Lior Arussy, author of 'Excellence Every Day'.  
author Dick Wooden 6 Min Read
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