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2019 EDITION

How to Successfully Select and Implement a CRM

Learn how to navigate your options and find a CRM that fits your business goals.

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CRM Now, or CRM Later?

How big does a company need to be before a CRM system is necessary? Many start-ups and small businesses assume that spreadsheets are good enough to track contact information for their stage of ...
author Dick Wooden 6 Min Read
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Reinventing the Customer Experience for 2021

Reinventing Customer Experience: Top 5 Trends and Best Practices for 2021 Check out our latest eBook to discover the most prominent emerging Customer Experience (CX) trends in the coming years. The ...
author Dick Wooden 3 Min Read
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Making CRM a Company-wide Strategy

CRM is for everyone in the business The toughest challenge to overcome when introducing CRM is around the impact of the CRM across the entire business. While ROI and CRM  tool-selection/deployment ...
author Dick Wooden 5 Min Read
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What Santa's CRM System Must Look Like

Santa Claus must have one heck of a CRM system! Ability to personalize -from wish list items to physical locations. Imagine your global business needed a very personalized database to track all the ...
author Dick Wooden 10 Min Read
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Alert - Customer Experiences 2025 Expectations- Part 3

How can you prepare to get , the way they will want you to in 2025? In a minute we’ll get into final part our 3-part series on what customers will expect six years from now from their experiences ...
author Dick Wooden 7 Min Read
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5 Ways a CRM System Can Improve a Business

Customer relationship management has come a long way in a short time. For example, just 102 years ago, America’s first supermarket opened (a Piggly Wiggly in Memphis Tennessee), forever changing the ...
author Dick Wooden 11 Min Read
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15 actions to achieve better CRM user engagement and adoption

Long-term success with CRM depends on user engagement It’s inevitable: Things change in the business world, and we’d better be able to keep up. How can you help your team adapt to change when you ...
author Dick Wooden 13 Min Read
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